Business Support Apprentice
Worcestershire County Council
Worcester (WR5 2QT)
Closes in 9 days (Wednesday 4 March 2026 at 11:59pm)
Posted on 19 February 2026
Contents
Summary
Worcestershire County Council are offering two apprenticeship opportunities within the Worcestershire Pension Fund and are looking for enthusiastic people to join our Governance and Engagement team. You will provide a range of administrative/customer care duties providing high quality support to a team, service or the public.
- Wage
-
£13,741 to £22,222.20, depending on your age
National Minimum Wage
- Training course
- Pensions administrator (level 3)
- Hours
-
Monday to Friday. Flexi-time working between 8.00am - 5:30pm.
35 hours a week
- Start date
-
Monday 4 May 2026
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To undertake a comprehensive range of administrative duties with a regard to sensitivity and confidentiality. This may include minute taking, collating, presenting and dissemination of data/info, maintaining filing systems, organising meetings, enquiries coming into the service (signposting where necessary), production of materials and general financial duties
- May also include providing excellent service to customers (public) including arranging and hosting activities and events
- The ability to meet clear objectives and deadlines
- To contribute to maintaining effective administrative support services
- Liaison and communication with a range of internal and external contacts including members of the public. Independence and initiative will be required to react to changing priorities and work circumstances with scope for solving day to day problems
- Coordination of activities under the guidance of the Manager/Supervisor
- Using of spreadsheets and databases, providing reports and statistics as and when required
- To work with business support colleagues in other teams across the Council to assist with the development and monitoring of Finance, Pension and Council systems as required by senior managers and support the implementation of corporate standards and initiatives
- To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities as required by the apprenticeship standards
Where you'll work
Wildwood
Wildwood Drive
Worcester
WR5 2QT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Pensions administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
- Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
- Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
- Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
- Plan, manage and prioritise own workload effectively.
- Identify pension problems, identify the appropriate course of action and suggest or support solutions.
- Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
- Use digital systems and applications safely and securely, in accordance with data security policies.
- Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
- Maintain robust and accurate schedules, records and systems of pension administrative activities.
- Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
- Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
- Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
- Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
- Plan, manage and prioritise own workload effectively.
- Identify pension problems, identify the appropriate course of action and suggest or support solutions.
- Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
- Use digital systems and applications safely and securely, in accordance with data security policies.
- Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
- Maintain robust and accurate schedules, records and systems of pension administrative activities.
Training schedule
The apprentices will have one day dedicated a week to their apprenticeship training. All training will be a hybrid mix between working in the office and attending online sessions via MS Teams.
Requirements
Desirable qualifications
GCSE in:
- English (grade C - A* (4 - 9))
- Mathematics (grade C - A* (4 - 9))
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
If you're a care leaver and you meet the minimum essential criteria, you will be guaranteed an interview. Please ensure this is mentioned on your application. This also applies if you have a declared disability as part of the disability confidence scheme, or if you or a family member is part of the Armed Forces community as part of the Armed Forces Covenant. Please note if you already have a level 3 or higher qualification in a related area to this apprenticeship or have significant experience, you will be automatically rejected as this is considered overqualified.
About this employer
Worcestershire County Council delivers an array of services which support our residents and businesses. These include providing social care of some of the most vulnerable in society, helping the next generation get the best start in life through education, investing in our transport network, disposing of household waste sustainably, provision of Library services, country parks and supporting health & wellbeing within our communities.
https://www.worcestershire.gov.uk/ (opens in new tab)
Company benefits
- 26 days paid holiday, plus bank holidays, with up to 31 days after 5 years service
- Local Government Pension Scheme
- Shop discounts via MyLifestyle benefits
- 24/7 Employee Assistance Programme
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- You will receive a level 3 apprenticeship qualification in pension administration
- With the completion of this apprenticeship, there may be the opportunity to continue with the organisation on a permanent basis
Ask a question
The contact for this apprenticeship is:
Worcestershire County Council
Ben Jones
BJones4@worcestershire.gov.uk
The reference code for this apprenticeship is VAC2000016382.
Apply now
Closes in 9 days (Wednesday 4 March 2026 at 11:59pm)