Customer Service Practitioner Apprenticeship

ODYSSEY CONTRACTOR SOLUTIONS

Temple Row, (B2 5AF)

Closes on Monday 20 April 2026

Posted on 19 February 2026

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Summary

Join a fast-paced, professional team as a Customer Service Apprentice within the payroll and compliance industry. You’ll support daily operations, assist with client queries, and help deliver excellent service, while gaining valuable experience and developing key skills for a long-term career in a business-focused environment. Apply now!

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

In addition to the salary, the employer offers a commission structure to encourage your proactivity, client engagement, and contribution to business growth.

Training course
Customer service practitioner (level 2)
Hours
Mon - Fri 9 a.m. - 5 p.m. (30 min lunch).

37 hours 30 minutes a week

Start date

Monday 4 May 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

  • Serve as the first point of contact for clients via phone and email, handling payroll-related queries, technical issues, and complaints with professionalism and care
  • Maintain accurate and up-to-date client records using internal CRM systems, including payroll details and communication history
  • Collaborate with internal departments (e.g. HR, accounts, sales) to ensure efficient and seamless payroll processing
  • Pass on any complicated problems to the right people and check they get sorted
  • Reply to client messages quickly and make sure they’re happy with the service
  • Help new clients get set up by checking documents and entering information

Where you'll work

Runway East Birmingham, Arca,
Temple Row,
B2 5AF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Teaching and learning the skills, knowledge and behaviours within Customer Services.

Requirements

Essential qualifications

GCSE or equivalent in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Flexible
  • Initiative
  • Non judgemental
  • Organisation skills
  • Patience
  • Problem solving skills
  • Sales Skills
  • Team working

Other requirements

Have you considered hours/wage / location?

About this employer

Odyssey is a specialist payroll provider offering tailored solutions to contractors and recruitment agencies across the UK. With expertise in Umbrella, CIS, IR35, and compliance, Odyssey delivers efficient, transparent, and reliable payroll services that ensure clients remain fully compliant while focusing on their core business.

https://www.odysseycs.co.uk/ (opens in new tab)

After this apprenticeship

This apprenticeship offers a strong foundation in customer service, with the potential to progress into a sales-based role within the business. We’re looking for someone who is committed to long-term growth and development, with opportunities to take on more responsibility and build a lasting career in a supportive and growing company.

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC2000016374.

Apply now

Closes on Monday 20 April 2026

After signing in, you’ll apply for this apprenticeship on the company's website.