Recaller Apprentice

HOLDEX GROUP LIMITED

Bolton (BL1 3AA)

Closes on Friday 27 March 2026

Posted on 19 February 2026

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Contents

Summary

This vacancy is for an Apprentice Customer Service Assistant based in Bolton.

The successful applicant will have the opportunity to undertake valuable work experience dealing internal and external customers with whilst gaining on the job qualifications.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Thursday 9am to 4pm Saturday 9am to 4pm

40 hours a week

Start date

Monday 6 April 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Apprentice Customer Service Assistant, your duties will include:

  • Providing excellent customer service to both internal and external customers
  • Communicating with customers by phone and e-mail
  • Data input and any other general admin and ad-hoc duties as defined by management
  • Booking eye test appointments for customers

Where you'll work

Peel House
2 Chorley Old Road
Bolton
BL1 3AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRAINING 2000 LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade 3/2 (D/E) or above)
  • Maths (grade Grade 3/2 (D/E) or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

Other requirements

Please do not contact the company directly. Please note - we reserve the right to close any vacancies from further applications when we have received a suitable number of applications from which to make a shortlist. Please ensure you apply as soon as possible if you wish to be considered for this role.

About this employer

Holdex Group LTD is an Opticians company based in Bolton.

After this apprenticeship

The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in Customer Service working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then this apprenticeship could give your career a great start.

Ask a question

The contact for this apprenticeship is:

TRAINING 2000 LIMITED

The reference code for this apprenticeship is VAC2000016347.

Apply now

Closes on Friday 27 March 2026