Business Administration Apprentice Level 3 – Travel Insurance Assistant
FREEDOM INSURANCE SERVICES LIMITED
58 Market Square, (PE19 2AA)
Closes in 16 days (Monday 9 March 2026)
Posted on 19 February 2026
Contents
Summary
- Join Freedom as a Business Administration Apprentice!
- Multi-channel support for travel insurance customers, updating records, preparing paperwork, assisting with data analysis and accounting functions within the management team
- Start a career in the insurance sector
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Mon - Fri, 8.45 a.m. - 5.15 p.m. (60 minutes of breaks)
37 hours 30 minutes a week
- Start date
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Monday 16 March 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties will include:
- Provide excellent customer service to clients enquiring about travel insurance
- Process and support the sale of travel insurance policies
- Maintain and update customer records accurately in company systems
- Assist with daily financial reconciliation and reporting
- Opportunities to participate in management meetings, brainstorming sessions, relationship meetings with insurers
- Prepare and manage client paperwork and documentation
- Assist with data analysis to support reporting and decision-making
- Communicate professionally via phone, email, and other channels
- Collaborate with colleagues to ensure smooth day-to-day operations
- Follow company procedures and compliance guidelines at all times
- Identify opportunities to improve processes and contribute ideas for efficiency
- Build strong relationships with clients, ensuring a positive customer experience
Where you'll work
Freedom House,
58 Market Square,
PE19 2AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE NVQ TRAINING CENTRE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Teaching and learning the skills, knowledge and behaviours within Business Administration
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Analytical skills
- Attention to detail
- Communication skills
- Creative
- Customer care skills
- Initiative
- IT skills
- Logical
- Non judgemental
- Number skills
- Organisation skills
- Patience
- Problem solving skills
- Team working
Other requirements
Have you considered the hours, location, and wage? The employer is looking for someone enthusiastic about starting their career in the travel or insurance sector and willing to develop their skills long-term.
About this employer
Freedom Insurance Services Limited is a specialist travel insurance intermediary, providing cover for all including those with pre-existing medical conditions. With over two decades of experience, Freedom has a unique understanding of the needs and concerns of travellers. Through a dedicated UK-based contact centre, offering award-winning service, Freedom ensures peace of mind for thousands of travellers. As a trusted partner in the industry, Freedom offers a wide range of travel insurance products by A-rated insurers. With over 20 years of experience and more than 500,000 customers, its knowledgeable agents help clients to find the right travel insurance, so that they can travel with confidence.
After this apprenticeship
Motivated to develop skills and gain experience with opportunities to progress within the company
Ask a question
The contact for this apprenticeship is:
THE NVQ TRAINING CENTRE LIMITED
The reference code for this apprenticeship is VAC2000016331.
Apply now
Closes in 16 days (Monday 9 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.