Customer & Admin Support Apprentice

CASTLE HILL GLOBAL LIMITED

HUDDERSFIELD (HD1 1RL)

Closes in 11 days (Monday 2 March 2026 at 11:59pm)

Posted on 17 February 2026

Print

Contents

Summary

Join our small, busy, and friendly team! You’ll help process international student applications, track deadlines, update our CRM, and handle calls and emails. We’re looking for someone eager to learn, happy to tackle new tasks, and excited to grow with us.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm.

35 hours a week

Start date

Friday 13 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Processing university applications
  • Updating and maintaining applicant records
  • Handling telephone inquiries and managing email correspondence
  • Updating and maintaining a CRM system
  • Will be expected to handle sensitive personal information
  • Assisting the in marketing, helping to update social media pages

Where you'll work

THE MEDIA CENTRE
7 NORTHUMBERLAND STREET
HUDDERSFIELD
HD1 1RL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You will attend NBC one day per fortnight for classroom learning.

Requirements

Essential qualifications

GCSE in:

English (grade 4)

Desirable qualifications

GCSE in:

Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Team working

About this employer

CastleHill Global is a successful student advisory and placement consultancy based in Huddersfield, West Yorkshire, with a presence across the GCC. Established in 2009, over the last 15 years CastleHill Global Ltd has grown from strength to strength placing thousands of students in mainly UK universities but also in Australasia, North America and Europe. Our success lies in providing a service which is professional, speedy, trustful and transparent. We are proud of our contributions in transforming lives of thousands of graduates and assisting in the empowerment of the future workforce in the countries that we work in.

 

After this apprenticeship

To progress into a level 3 role.

Ask a question

The contact for this apprenticeship is:

NATIONAL BUSINESS COLLEGE LIMITED

The reference code for this apprenticeship is VAC2000016308.

Apply now

Closes in 11 days (Monday 2 March 2026 at 11:59pm)