Apprentice Sales Administrator (Business Administration Level 3 Apprenticeship)

Backer Heatrod Ltd

SMETHURST LANE (BL4 0AN)

Closes on Tuesday 31 March 2026

Posted on 17 February 2026

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Summary

We are looking for an enthusiastic and motivated Apprentice Sales Administrator to join our Customer Services team. This is a fantastic opportunity to gain hands-on experience in a commercial environment while working towards a Level 3 Business Administrator apprenticeship.

• Wage:

  £16,796 a year

  Check minimum wage rates (opens in new tab)

  • Level 3 Business Administrator apprenticeship; • Hands-on training and mentoring from experienced colleagues; • A supportive, friendly work environment; • Opportunities for progression after completion; ;

• Training course: Business administrator (level 3)
• Hours: Monday - Thursday, 7.30am - 4.00pm and Friday, 7.30am 12.50pm.

  38 hours a week

• Start date:

  Monday 13 April 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of the sales support team, you’ll help ensure our customers receive exceptional service by assisting with enquiries, processing orders, maintaining records, and supporting daily administrative tasks.

What You’ll Be Doing:

• Supporting the sales and customer service teams with administrative tasks
• Managing customer emails, calls, and general enquiries
• Processing sales orders and updating internal systems
• Preparing quotations, invoices, and other documents
• Maintaining accurate customer and product information
• Assisting with reporting, data entry, and general office duties
• Working closely with the marketing team and colleagues across the business to ensure smooth operations

What We Offer:

• Fully funded Level 3 Business Administrator apprenticeship
• Hands-on training and mentoring from experienced colleagues
• A supportive, friendly work environment
• Opportunities for progression after completion
• 20% paid time for off-the-job apprenticeship training

Where you'll work

RECEPTION
UNIT 10
TOP DECK INDUSTRIAL
SMETHURST LANE
BL4 0AN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ALLIANCE LEARNING

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Delivery will take place at Alliance Learning Horwich Business Park, Chorley New Rd, Horwich, Bolton BL6 5UE
• One day every three weeks

Requirements

Essential qualifications

GCSE in:

• English (grade 9-4)
• Maths (grade 9-4)

Other in:

• English (grade Level 2)
• Maths (grade Level 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working
• A positive attitude
• Willingness to learn

About this employer

Greater Manchester based Backer Heatrod is the UK’s leading manufacturer of heating elements and associated process heating equipment required for your industrial heating applications. Having recently moved into a brand new, environmentally conscious production facility in Bolton we are uniquely positioned to provide electric products and solutions using manufacturing processes which are sympathetic to our precious environment. "Renewable ways to make renewable energy friendly equipment".

After this apprenticeship

• Possible progression to Sales Administrator, Customer Service Advisor, Sales Coordinator, Office Administrator, or Team Assistant

Ask a question

The contact for this apprenticeship is:

ALLIANCE LEARNING

The reference code for this apprenticeship is VAC2000016102.

Apply now

Closes on Tuesday 31 March 2026

After signing in, you’ll apply for this apprenticeship on the company's website.