Business Support and Administration Apprentice
THRIFT ENERGY LIMITED
Gateshead (NE11 0EH)
Closes in 25 days (Tuesday 17 March 2026 at 11:59pm)
Posted on 19 February 2026
Contents
Summary
The successful applicant will be part of the Business support team supporting customer enquiries and survey bookings, organising of
diary management and planning for survey and installation teams. Record keeping, preparing reports, spreadsheets and internal documentation
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Thursday, 9.00am - 5.00pm. Friday, 8am - 4.00pm.
37 hours 30 minutes a week
- Start date
-
Monday 30 March 2026
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Supporting customer enquiries and survey bookings
- Diary management and planning for survey and installation teams
- Document control and maintaining accurate digital filing systems
- Preparing reports, spreadsheets and internal documents
- Assisting with internal systems, processes and workflows
- Supporting quality, compliance and improvement activities
- Working closely with different departments to understand the full business operation
- Shadowing experienced staff to gain end-to-end business knowledge
Where you'll work
Unit 2
Ninth Avenue, Team Valley Trading Estate
Gateshead
NE11 0EH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESTAR GROUP LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprentice will receive training from a workplace mentor and a vocationally competent assessor towards the Business Administrator Level 3 Apprenticeship Standard
In addition, they will complete Functional Skills level 2 in maths and English as part of the apprenticeship, unless evidence of exemption can be provided
More training information
This is a long-term career opportunity, not just an apprenticeship.
Successful candidates will follow a structured 2-stage apprenticeship pathway:
Stage 1 (First 12 months)
Level 3 Business Administration Apprenticeship
Stage 2 (Progression)
Level 3 Improvement Technician Apprenticeship
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
About this employer
Thrift Energy is a well-established and growing renewable energy and retrofit business based in Team Valley, Gateshead. The company delivers energy-saving and low-carbon solutions including surveys, renewable installations, insulation, heating systems and grant-funded retrofit programmes for domestic and commercial customers.
With a strong order book and increasing customer demand, Thrift Energy is committed to developing its people and investing in the next generation of renewable energy professionals.
After this apprenticeship
This is a long-term career opportunity, not just an apprenticeship.
Successful candidates will follow a structured 2-stage apprenticeship pathway.
Full-time permanent contract offered on successful completion of the apprenticeship (subject to performance).
Ask a question
The contact for this apprenticeship is:
ESTAR GROUP LIMITED
Emma
contactus@estareducation.com
07411561696
The reference code for this apprenticeship is VAC2000016091.
Apply now
Closes in 25 days (Tuesday 17 March 2026 at 11:59pm)