IT Service Desk Apprentice
AVARA FOODS LTD
Derby (DE65 5PS)
Closes on Monday 23 March 2026
Posted on 16 February 2026
Contents
Summary
Are you interested in a career in IT? Would you like a permanent job NOW, not the hope of one sometime in the future? Join us as an IT Service Desk Apprentice and you can be a part of the ambitious team that brings Avara Foods to life, whilst gaining a level 3 qualification!
- Wage
-
£26,000 a year
Check minimum wage rates (opens in new tab)
Salary dependent on experience.
- Training course
- Information communications technician (level 3)
- Hours
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Monday to Thursday 8am - 5pm.
Friday 8am - 4pm.
39 hours a week
- Start date
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Friday 1 May 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answer telephone calls in a professional, confident, and timely manner
- Learn to log, categorise, and track incoming IT tickets
- Assist users with basic technical inquiries via phone, email, web portal, and in person
- Shadow experienced team members to develop troubleshooting skills
- Contribute to maintaining the service desk knowledge base
- Participate in regular training sessions and self-study activities
- Support basic IT system administration tasks
Where you'll work
Holly Bank Farm, Scropton Road
Scropton
Derby
DE65 5PS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
FIREBRAND TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Number skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Other requirements
This role can take you into production environments, which can be cold and require the use of PPE.
About this employer
You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants.
We own and manage our entire supply chain, from farms to factory and all the way to the customer door – meaning we have careers that cover a whole range of functions. We have major processing sites across England and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales.
After this apprenticeship
After successful completion of your apprenticeship, you will be offered a permanent, full-time role within the business with possible future career progression.
Ask a question
The contact for this apprenticeship is:
FIREBRAND TRAINING LIMITED
The reference code for this apprenticeship is VAC2000015965.
Apply now
Closes on Monday 23 March 2026
After signing in, you’ll apply for this apprenticeship on the company's website.