Receptionist Apprentice
The Oaks Medical Centre
NOTTINGHAM (NG9 2NY)
Closes in 25 days (Monday 16 March 2026 at 11:59pm)
Posted on 16 February 2026
Contents
Summary
Be the welcoming face of a busy healthcare practice. Support patients and clinicians by managing appointments, enquiries, prescriptions, and records while delivering outstanding service, confidentiality, and teamwork in a fast-paced, rewarding environment.
- Wage
-
£16,354 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9am to 5pm
37 hours a week
- Start date
-
Monday 30 March 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Telephone Duties:
- Making appointments and signposting patients to appropriate services
- Taking requests for prescriptions/passing on relevant information to prescription clerk
- Giving out results under guidance
- Ambulance transport bookings
- Home visit requests
- Deal with general enquiries and complaints
- Contact patients as directed
- Contact other providers as directed
Reception Duties:
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Making appointments and signposting patients to appropriate services
- Handing out prescriptions or other documents
- Managing online requests from patients
- Ensure outstanding queries are explained and handed over to next shift, as necessary
- Respond to needs of the clinical team
- Collect payments from patients for non-NHS services
- Ensure all paperwork is ready and available for patients to use
- Deal with general enquiries and complaints
Filing:
Pulling Lloyd George envelopes when requested by doctors, then filing away
Prescriptions (when Prescription Clerk not available/directed by Prescription Clerk):
- Dealing with requests for repeat prescriptions
- Raising prescriptions as per Practice protocols
- Dealing with queries relating to repeat prescriptions
General:
- Input and extract information from Practice computer system
- Observe health and safety guidelines at all times
- Follow confidentiality and GDPR legislation at all time
- General housekeeping (e.g. keeping reception and waiting areas tidy)
- Attend and contribute to relevant meetings
- Complete all appropriate training
- Follow all guidelines relating to Infection Control as per Infection Control Lead
- Any other reasonable duties as necessary
Where you'll work
20 VILLA STREET
BEESTON
NOTTINGHAM
NG9 2NY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EMA TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
If successful in being offered this position you will be enrolled onto the Business Administrator level 3 apprenticeship programme.
Your training will be provided by EMA Training through online sessions and you will cover the below modules:
- Business Fundamentals
- Communications and Stakeholder Engagement
- Operations and Document Management
- IT Systems and Digital Competency
- Planning, Prioritisation and Project Support
- Decision Making and Process Improvement
- Professionalism and Personal Development
Upon completing the required content, you will enter your end point assessment, where you will be assessed through a knowledge test, project presentation and professional discussion.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
At The Oaks Medical Centre we have the patients’ needs at the heart of everything we do. We are a dynamic team who are dedicated to excellence and offering the highest standard of patient centred healthcare. We believe in providing high quality care to our patients with a wide range of medical services on offer.
After this apprenticeship
Opportunity for a full time position within the team upon completion of the apprenticeship programme
Ask a question
The contact for this apprenticeship is:
EMA TRAINING LIMITED
The reference code for this apprenticeship is VAC2000015781.
Apply now
Closes in 25 days (Monday 16 March 2026 at 11:59pm)