Customer Service Administrator Apprentice

MAXPACK

SHREWSBURY (SY3 5HJ)

Closes in 14 days (Friday 6 March 2026 at 11:59pm)

Posted on 19 February 2026

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Summary

The Customer Support Administrator provides responsive, accurate, and professional day-to-day service to Maxpack’s customers, ensuring that all routine orders, enquiries, and customer communications and complaints are handled efficiently and to a high standard.

Wage

£21,840 a year

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Training course
Business administrator (level 3)
Hours
Mon-Fri 8am-4:30pm, 30 mins lunch

40 hours a week

Start date

Friday 13 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • First point of contact for inbound customer calls and emails. Handling all enquiries into the business, and allocating to the relevant department/person.
  • Order Processing, ensuring accuracy & administration of customer files, stock availability and pricing.
  • Support Brand OTIF (On Time In Full) by ensuring accuracy in data and communication.
  • Monitor and manage the Sales Inbox to ensure all enquiries and orders are handled within target timeframes.
  • Escalate any issues or potential delays to the Customer Support Manager.
  • Collaboration & Team Support.
  • Communicate effectively with Customer Account Managers, Category Sales, and Operations to resolve queries or confirm information.
  • Maintain accurate daily records of Inbound Calls, Lines Entered, and Sales Keyed.

Where you'll work

HOLSWORTH PARK
OXON BUSINESS PARK
SHREWSBURY
SY3 5HJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TELFORD COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3 Apprenticeship Standard
  • Work based mentoring
  • One day every 2 weeks at Telford College
  • Assigned assessor to visiting you regularly in the workplace 

Requirements

Essential qualifications

GCSE in:

  • English (grade C / 4)
  • Maths (grade C / 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working

About this employer

Maxpack is a family business providing sustainable packaging solutions to UK Manufacturers.This role will be a key part of a fast paced environment, you will need to enjoy problem solving, and take pride in delivering consistent, high quality work.

After this apprenticeship

After successful completion, there is a chance to progress into other roles within the company. 

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

The reference code for this apprenticeship is VAC2000015669.

Apply now

Closes in 14 days (Friday 6 March 2026 at 11:59pm)