Business Support Apprentice

AGE UK HERTFORDSHIRE

Hertford (SG14 1PL)

Closes in 13 days (Wednesday 4 March 2026)

Posted on 16 February 2026

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Summary

We offer an apprenticeship opportunity that can also make a real difference in improving people’s lives. This role provides a vital function that enables our staff to deliver great services to all older people in Hertfordshire.

Wage

£23,132.20 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Mon - Fri 9am - 4:30pm including 30 mins unpaid lunch break.

35 hours a week

Start date

Thursday 16 April 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Responsibilities

  • Provide business support for the whole organisation to deliver services to all older people within the county of Hertfordshire.
  • Maintain the offices as a safe and productive place to work.
  • Provide IT support and business administration.
  • Prepare events and marketing materials.
  • Complete Business Administration Level 3 Apprenticeship course.
  • Observe AUKH values and demonstrate its behaviours.

Key tasks

  • Maintain office facilities, including printers, a franking machine, phones, signage, etc., and handle deliveries and posts.
  • Ensure the safety of the offices by executing the health and safety policy, including fire safety and first aid.
  • Manage stationery, events and marketing materials, including placing orders and distributing them.
  • Order and deliver equipment and any other items required by the organisation.
  • Prepare, distribute, and provide induction for IT equipment, such as laptops and phones.
  • Administer and deliver induction for our Case Management System (CharityLog), Microsoft SharePoint, Office 365 and other systems we use.
  • Working with our IT support service, respond to IT issues for our staff.
  • Manage the Age UK Hertfordshire website and handle public complaints, feedback and donations.
  • Provide support in maintaining policies and procedures and produce reports for the Senior Management Team.
  • Be a point of contact for issues for our staff.
  • Maintain client and staff confidentiality at all times.
  • Carry out other relevant work as agreed with the line manager.

Where you'll work

First Floor Beane Bridge House
34 Chambers Street
Hertford
SG14 1PL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studying.

More training information

Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required.
Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment.
Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise.
To support learning, we utilise online resources mapped to the apprenticeship, and all learners are given access to LinkedIn
Learning and other bespoke channels are designed to support their apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English Language (grade 4 or equivalent)
  • Maths (grade 4 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

There is a need to lift heavy packages / carry them up and down stairs, or in and out of cars.

About this employer

Age UK Hertfordshire is a charity with the simple, yet vital, mission: “To support older people by delivering services that help make later life fulfilling and enjoyable experience”. Every year we reach thousands of older people and their carers, and have a high level of recognition across the County’s statutory authorities, voluntary sector and the public. Our services – some developed and delivered in productive partnerships – include “Active Ageing” Day clubs, Help in the Home, Dementia Support, Befriending and In-Touch Telephone Support, Nutrition and Dietetics Service, Hospital and Community “Navigation”, and Information and Advice.

This role will include occasional visits to other offices, clubs or events around Hertfordshire and also some flexibility to work from home.

https://www.ageuk.org.uk/hertfordshire/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Once the apprenticeship is completed, there is an opportunity to progress to the Business Support Coordinator role.

Ask a question

The contact for this apprenticeship is:

GINGER NUT MEDIA LIMITED

The reference code for this apprenticeship is VAC2000015657.

Apply now

Closes in 13 days (Wednesday 4 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.