Pensions Administration Apprentice (36355)

BROADSTONE CORPORATE BENEFITS LIMITED

Sheffield (S9 1XH)

Closes in 26 days (Friday 13 March 2026)

Posted on 13 February 2026

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Summary

The Pensions Administration Apprentice will be providing pension administration services to clients in line with established procedures and control frameworks, while undertaking a structure learning programme in a friendly and supportive environment.

Wage

£21,000 a year

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Training course
Pensions administrator (level 3)
Hours
Monday - Friday, 9.15am - 5.30am

36 hours 15 minutes a week

Start date

Monday 23 March 2026

Duration

1 year 6 months

Positions available

5

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you’ll be doing:

  • Calculating benefits for members; i.e. leavers, retirements, transfers, deaths
  • Maintaining membership records on the administration system
  • Dealing with general and technical queries from members, the employer and the trustees by telephone, email and letter
  • Supporting in the processing of team workloads, through responding to enquiries, calculating and settling member benefit entitlements, creating and maintaining scheme records and liaising with third parties
  • Managing workloads to ensure that agreed service standards or targets are met, escalating any concerns
  • Answering inbound telephone and email enquiries, ensuring that appropriate verification checks are undertaken
  • Collating periodical client information/reports
  • Contributing to scheme event activities or projects
  • Developing technical competency by attending technical briefings, understanding benefits structures and using formal scheme documentation

What we are looking for:

  • Educated to A Level or equivalent
  • Ability to demonstrate strong numeracy skills
  • Commitment to completing apprenticeship qualification
  • The successful candidate must, by the start of the employment, have permission to work in the UK

How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team

You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

How you could get there:

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take

Where you'll work

6 Europa View
Sheffield
S9 1XH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE GROWTH COMPANY LIMITED

Training course

Pensions administrator (level 3)

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What you'll learn

Course contents
  • Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
  • Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
  • Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
  • Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
  • Plan, manage and prioritise own workload effectively.
  • Identify pension problems, identify the appropriate course of action and suggest or support solutions.
  • Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
  • Use digital systems and applications safely and securely, in accordance with data security policies.
  • Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
  • Maintain robust and accurate schedules, records and systems of pension administrative activities.
  • Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
  • Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
  • Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
  • Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
  • Plan, manage and prioritise own workload effectively.
  • Identify pension problems, identify the appropriate course of action and suggest or support solutions.
  • Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
  • Use digital systems and applications safely and securely, in accordance with data security policies.
  • Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
  • Maintain robust and accurate schedules, records and systems of pension administrative activities.

Training schedule

Level 3 Pensions Administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

  • English (grade 5 or above)
  • Maths (grade 5 or above)

A Level in:

Any (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Able to work independently
  • Willing to learn
  • Hardworking
  • Able to prioritise

About this employer

Broadstone is the Top (Third Party) Pensions Administrator for the 4th successive year. We are an industry leading financial consultancy offering a wide range of services in pensions, investments, and employee benefits. We have been offering rewarding and challenging careers since 1989, and we pride ourselves in the investment we have made to support people in taking their first steps on the career ladder into a professional role. Our apprenticeship opportunities will give you the technical skills, qualifications and experience to create a successful and rewarding career within the pensions sector. Broadstone are committed to building an inclusive working environment, valuing diversity, equity and inclusion based on age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

Company benefits

We offer:

  • Competitive salary
  • 25 days holiday plus bank holidays (with option of buying more)
  • Generous pension scheme
  • Fully supported study program
  • Health cash plan (Level 1)
  • Additional optional benefits (including holiday purchase, carbon offsetting and tech discounts)
  • Social events
  • Volunteering opportunities

After this apprenticeship

  • Possible progression within the company and progression onto the next level apprenticeship

Ask a question

The contact for this apprenticeship is:

THE GROWTH COMPANY LIMITED

The reference code for this apprenticeship is VAC2000015588.

Apply now

Closes in 26 days (Friday 13 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.