Repairs Customer Support Apprentice
Tamworth Borough Council
Staffordshire (B79 7BZ)
Closes in 15 days (Sunday 1 March 2026 at 11:59pm)
Posted on 13 February 2026
Contents
Summary
Reporting to the Customer Experience Operations Manager, the role will work with the repairs customer service team, supporting a wide range of customer enquiries across several contact channels including face to face, telephone and digital alongside associated administrative functions.
- Wage
-
£14,526.20 to £23,492.04, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
37 hours a week
- Start date
-
Monday 6 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To work alongside the repairs customer service team supporting the delivery of:
- Answering customer enquiries via telephone in a contact centre environment
- Providing a face-to-face offer, delivering high levels of customer service across council venues
- Responding to customer emails and webchat – providing appropriate advice and signposting as required
- Recording customer information and updating corporate systems
- Work to resolve enquiries at first point of contact
- Complaint handling and problem solving
- Preparing information as required for reports
- Escorting visitors/contractors on/off the premises
- Providing operational support within the post room and across wider customer services as required
- Assist Tamworth Information Centre with customer enquiries and ticket sales
- Support repairs call centre with raising repair jobs.
- Represent the council at events as required
- To adhere to the policies and guidance on health and safety, equal opportunities, data protection, equalities, risk management, financial regulations, and all other Council policies
- To undertake any other reasonable duties commensurate with the grade and general nature of the post
Where you'll work
Marmion House
Lichfield Street
Tamworth
Staffordshire
B79 7BZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH STAFFORDSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
All apprenticeship training will take place in the workplace. You will receive one on one training and guidance from one of our apprenticeship practitioners.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
About this employer
Tamworth Borough Council is the local authority for Tamworth, Staffordshire. Tamworth Borough Council is responsible for providing a wide range of services to residents, businesses, and visitors. This includes housing, benefits, council tax, planning, and environmental health.
https://tamworth.gov.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
This a fixed term position but you will have the opportunity to apply for internal and external vacancies.
Ask a question
The contact for this apprenticeship is:
SOUTH STAFFORDSHIRE COLLEGE
The reference code for this apprenticeship is VAC2000015487.
Apply now
Closes in 15 days (Sunday 1 March 2026 at 11:59pm)