Customer Services Apprentice

HOCKLEY MOTOR SERVICES LTD

HOCKLEY (SS5 4HS)

Closes in 12 days (Friday 27 February 2026 at 11:59pm)

Posted on 13 February 2026

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Summary

Opportunity to work in a busy garage meeting & greeting incoming customers, booking new appointments using garage specific software. Calculating invoices & taking payment and organising the works to take place by the mechanical team.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday between 8am to 5pm. No weekend work is required.

30 hours a week

Start date

Monday 2 March 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Meeting & greeting customers
  • Booking in future appointments
  • Producing invoices for customers
  • Calculating quotes using garage software
  • Liaising with parts suppliers
  • Organising workflow for mechanical team

Where you'll work

UNIT 9
FOUNDARY BUSINESS PARK
STATION APPROACH
HOCKLEY
SS5 4HS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

Training will be delivered at the workplace with regular visits from the assessor. 

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Initiative
  • Patience
  • Good telephone manner

About this employer

Small owner run Garage, next to Hockley Railway Station.

After this apprenticeship

Possible full-time employment on successful completion of the apprenticeship. 

Ask a question

The contact for this apprenticeship is:

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

The reference code for this apprenticeship is VAC2000015449.

Apply now

Closes in 12 days (Friday 27 February 2026 at 11:59pm)