Resource Coordinator Apprentice
Yorkshire Housing
Leeds (LS10 1FB)
Closes on Sunday 29 March 2026
Posted on 13 February 2026
Contents
Summary
You'll be planning and scheduling repairs, organising safety checks to keep us compliant, keeping our systems and calendars up to date and making sure customers stay in the loop too. All this experience alongside working towards your Level 3 Business Admin qualification too.
- Wage
-
£16,016 a year
Check minimum wage rates (opens in new tab)
Salary will progress in line with NMW in year 2.You can claim back for prescriptions,eye tests, make the most of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday - 7 hours per day, start and finish times to be confirmed.
35 hours a week
- Start date
-
Monday 7 September 2026
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You’ll be developing your administrative, communication and coordination skills across a wide range of tasks.
Here’s some of what you’ll be getting involved in:
- Arranging and scheduling property repairs and compliance safety checks
- Inputting accurate repair information into our systems — from raising jobs to updating variations and completing paperwork
- Producing reports for the team
- Preparing invoices and recording payments and expenditure
- Carrying out diary management — keeping calendars up‑to‑date with training, sickness, holidays and meetings
- Liaising with planners, operatives and team leaders to help keep daily schedules on track
- Communicating with customers via text, email, letter and phone, keeping them informed at all times
- Supporting improvements to processes, systems and team working practices
- As you become more confident, you may take on additional responsibilities to help broaden your experience
Where you'll work
This Will Be a Mix of Working Form Home
And at Our Headquarters in Leeds
Leeds
LS10 1FB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LUMINATE EDUCATION GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door.
As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As a Business Administrator Apprentice, you’ll play a key role in making this happen.
More training information
You’ll be working towards completing a Level 3 Business Administrator qualification. We'll give you one day a week for study with some college attendance. You’ll need to make sure that all of your assignments and assessments are completed as you work towards your qualification.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Can manage own workload
- A passion to learn and apply
- Strong communication skills
- Excellent teamwork skills
Other requirements
Eligible to live and work in the UK and have lived here for the past 3 years.
Not already holding a qualification in a similar subject at the same or higher level.
Not in full‑time or part‑time education during the apprenticeship.
It would be a bonus (but not essential) if you have:
- Previous admin experience
- Any experience or interest in the housing or repairs sector
About this employer
At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door. As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As our Business Administrator Apprentice you’ll play a key role in making this happen.
After this apprenticeship
At the end of your apprenticeship, we’ll strive to work together to support you into a progressive role.
Ask a question
The contact for this apprenticeship is:
LUMINATE EDUCATION GROUP
The reference code for this apprenticeship is VAC2000015425.
Apply now
Closes on Sunday 29 March 2026
After signing in, you’ll apply for this apprenticeship on the company's website.