Traffic Operator Apprentice
TYLDESLEY DISTRIBUTION SERVICES LTD
Stafford (ST19 5PT)
Closes in 7 days (Friday 27 February 2026 at 11:59pm)
Posted on 19 February 2026
Contents
Summary
Kickstart your career with us as a Traffic Operator Apprentice. You will liais between internal external stakeholders. This role is ideal for someone who thrives in a dynamic environment, is a self-starter, and can adapt quickly to the ever-changing demands of logistics planning.
- Wage
-
£20,800 a year
- Training course
- Traffic operator (level 2)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
40 hours a week
- Start date
-
Sunday 1 March 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Dealing with quality issues and ensuring appropriate corrective actions are implemented
- Processing customer enquiries, screening calls and emails
- Using skills to complete IT related work with software such as excel and word
- Excellent command of the English language with first class writing and grammar skills, paying attention to detail
- Liaising with managers and customers, coordinating Health and safety documentation provided buy suppliers and subcontractors
- Assisting the planning team to manage a fleet of Circa 30 drivers planning their routes, start times, end times etc
- Meet required KPI targets and drive the rest of the team to do so. Liaise with our internal Customer service team and the drivers for deliveries
- Plan and schedule transport routes efficiently
- Communicate with drivers and customers to ensure timely deliveries
- Monitor operations and respond to issues as they arise
- Ensure compliance with transport regulations and company policies
- Maintain accurate records and documentation
Where you'll work
Gailey Lea Lane
Gailey
Stafford
ST19 5PT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TRS TRAINING LIMITED
Training course
Traffic operator (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
- Comply with health and safety when working.
- Follow company policy, processes and standard operating procedures.
- Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
- Plan multiple drop routes and jobs.
- Inputting customer jobs for collection and delivery.
- Track job progress.
- Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
- Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
- Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
- Optimises routes, vehicle type and loading.
- Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
- Arrange the maintenance and inspection of the vehicle.
- Use technology, and systems. General data protection regulation (GDPR). Cyber security.
- Use the traffic management system or other relevant systems, to add, and update customer job requirements.
- Conduct a briefing or debriefing session with colleagues.
- Communicate in writing with others for example, internal and external customers, colleagues, and managers.
- Communicate with others verbally for example, internal and external customers, colleagues, and managers.
- Manage customer queries and complaints.
- Apply the company’s service standards for internal and external customer services.
- Escalate issues, for example, driver infringements and non-operational procedures.
- Apply team working and wellbeing principles.
- Apply equity, diversity, and inclusion principles in the workplace.
- Carry out and record learning and development activities.
- Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
- Comply with health and safety when working.
- Follow company policy, processes and standard operating procedures.
- Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
- Plan multiple drop routes and jobs.
- Inputting customer jobs for collection and delivery.
- Track job progress.
- Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
- Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
- Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
- Optimises routes, vehicle type and loading.
- Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
- Arrange the maintenance and inspection of the vehicle.
- Use technology, and systems. General data protection regulation (GDPR). Cyber security.
- Use the traffic management system or other relevant systems, to add, and update customer job requirements.
- Conduct a briefing or debriefing session with colleagues.
- Communicate in writing with others for example, internal and external customers, colleagues, and managers.
- Communicate with others verbally for example, internal and external customers, colleagues, and managers.
- Manage customer queries and complaints.
- Apply the company’s service standards for internal and external customer services.
- Escalate issues, for example, driver infringements and non-operational procedures.
- Apply team working and wellbeing principles.
- Apply equity, diversity, and inclusion principles in the workplace.
- Carry out and record learning and development activities.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Driving Licence
Other requirements
- Must have a driving licence and own transport
- Previous experience in a transport planning role (desirable)
- Strong organisational and problem-solving skills
- Excellent communication and decision-making abilities
- Ability to work independently and under pressure
- Familiarity with transport management systems (desirable)
About this employer
Tyldesley Distribution Services Ltd. was founded as a family-owned and managed company with a simple mission: to provide exceptional logistics solutions that businesses can rely on.
Over 40 years later, we've grown significantly while maintaining our core values. We pride ourselves on identifying our customers' requirements and meeting or exceeding them by providing bespoke solutions.
Our commitment to providing an efficient and competitive service while maintaining a modern fleet has made us a trusted partner for businesses across the region.
After this apprenticeship
- On completion of the role, you will have the skills and experience to become a full time Traffic Operator
Ask a question
The contact for this apprenticeship is:
TRS TRAINING LIMITED
The reference code for this apprenticeship is VAC2000015386.
Apply now
Closes in 7 days (Friday 27 February 2026 at 11:59pm)