HR Apprentice

Harper Adams Universtiy

Shropshire (TF10 8NB)

Closes in 22 days (Monday 9 March 2026 at 11:59pm)

Posted on 12 February 2026

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Summary

Harper Adams are looking for a Apprentice to support in their HR department. Providing support to all staff in the organisation, answering queries, creating documents and helping deliver exellent service to internal and external members. 

Wage

£18,547 a year

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The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
HR support (level 3)
Hours
Monday- Friday, 9.00am- 5.00pm.

37 hours a week

Start date

Monday 16 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers
  • Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate
  • Uses agreed systems and processes to deliver service to customers
  • Takes the initiative to meet agreed individual and team objectives in line with university policy
  • Plans and organises their work, often without direct supervision, to meet commitments and objectives
  • Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions
  • Takes ownership through to resolution, escalating complex situations as appropriate
  • Deals effectively with internal customers, using sound interpersonal skills and communicating well through a range of media
  • Adapts their style to their audience. Builds trust and sound relationships with internal customers
  • Handles conflict and sensitive HR situations professionally and confidentially
  • Consistently supports colleagues and collaborates within the team and HR to achieve results
  • Builds and maintains strong working relationships with others in the team
  • Identifies opportunities to improve HR performance and service; acts on them within the authority of their role.
  • Supports implementation of HR changes and projects with the business
  • Maintains required HR records as part of services delivered.
  • Prepares reports and management information from HR data, with interpretation as required
  • Keeps up to date with organisational changes and HR legal, policy, and process changes

Where you'll work

Harper Adams University
Edgmond
Newport
Shropshire
TF10 8NB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TELFORD COLLEGE

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

  • One Tuesday evening per week at Telford College, 6.00pm- 9.00pm
  • Assigned mentor within the workplace
  • Assessor visits from Telford College

Requirements

Essential qualifications

GCSE in:

  • English (grade C / 4)
  • Maths (grade C / 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Creative
  • Non judgemental
  • Patience

About this employer

Harper Adams University is a specialist provider of higher education for the agricultural and rural sector.

After this apprenticeship

  • After completion there may be the opportunities to develop in the company further

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

The reference code for this apprenticeship is VAC2000015346.

Apply now

Closes in 22 days (Monday 9 March 2026 at 11:59pm)