Service / Administration Apprentice

South West Truck and Van

BRISTOL (BS11 0YW)

Closes in 13 days (Saturday 28 February 2026 at 11:59pm)

Posted on 12 February 2026

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Summary

South West Truck & Van  are looking for an enthusiastic candidate to work within our professional dealership to gain a Business Admin Level 3 Apprenticeship.

Wage

£17,160 a year

Check minimum wage rates (opens in new tab)

Pension with employer contribution

Private healthcare for employee

Personal accident & travel insurance, online GP access

Training course
Business administrator (level 3)
Hours
Shifts to be confirmed between the hours of 08:30 - 17:00 with a 30 min unpaid lunch break.

40 hours a week

Start date

Monday 9 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is a hands-on multi-functional role and a fantastic opportunity for someone looking to start a career in business administration or customer service within a fast-paced and fun working environment.

 

As part of this apprenticeship, you’ll play a key role in supporting day-to-day operations and ensuring smooth coordination across departments.

 

You will gain hands-on experience across several departments working in warranty, finance and sales administration while also supporting our customer service team. 

Duties will include:

  • Basic finance & accounts admin
  • Customer liaison / service desk
  • Outgoing and incoming calls
  • IT skills, including Microsoft Office software such as Outlook, Excel and Word
  • Invoicing, warranty administration & investigation
  • Sales admin completion
  • General administration

This is a strong start to a successful career in either operations or business support within a dealership environment and a chance to gain a good overview of the business as a whole.

Where you'll work

CABOT PARK
POPLAR WAY WEST
BRISTOL
BS11 0YW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF BRISTOL COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administrator Level 3
  • Supporting and engaging with different parts of the organisation and interact with internal or external customers
  • City of Bristol College
  • Off site in its entirety

More training information

  • You may on occasion be asked to support at other sites
  • Transport will be provided in this instance

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4+)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Ability to work under pressure

About this employer

 

South West Truck & Van is a leading IVECO and Renault franchised dealer group in the South West Region.  We are a family run business established in 2018 our Avonmouth, Swindon and Gloucester dealerships offer New & Used vehicle sales and aftersales services for our customers.

As a franchised dealer we also provide a national support network with the full back up of Iveco Assistance Non-Stop and Renault 24/7.

http://www.swtv-ltd.com (opens in new tab)

Company benefits

  • Refer a friend scheme
  • Life assurance (death in service) 3x salary
  • 25 days holiday

After this apprenticeship

  • Potential opportunity of full-time role within the business at end of the apprenticeship

Ask a question

The contact for this apprenticeship is:

CITY OF BRISTOL COLLEGE

The reference code for this apprenticeship is VAC2000015325.

Apply now

Closes in 13 days (Saturday 28 February 2026 at 11:59pm)