Apprentice Customer Success Executive

Sunbelt Rentals UK

CHESHIRE (WA3 6YE)

Closes in 17 days (Monday 2 March 2026)

Posted on 12 February 2026

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Summary

On our 18-month apprenticeship programme, you will learn the skills to become a successful Customer Success Executive with a fantastic range of future career options ahead of you.

Wage

£18,491 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday - Friday, Shifts confirmed.

40 hours a week

Start date

Monday 7 September 2026

Duration

1 year 6 months

Positions available

4

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Throughout the apprenticeship, you’ll work at our office within the Customer Success Team, where you will learn to:

  • Contribute to a wide-reaching review process, identifying and suggesting business improvements, streamlining operations across a large national company
  • Understand key business systems and databases, learning to create and manage reports, build dashboards, and maintain high-quality digital data to support Sales, Marketing and Customer
  • Service teams
  • Use the CRM platform, Salesforce, to effectively to manage workflows, report on business metrics and customise reports
  • Manage enquiries and quotations, converting to confirmed orders
  • Identify and act on opportunities for additional hire requirements
  • Deliver accurate and timely hire contract administration
  • Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships
  • Develop your technical skills to contribute to the business digital transformation project
  • Build project management skills, learning to manage small-scale projects and helping with planning, setting timelines, tracking progress and reporting outcomes
  • Understand and use project management tools and methodologies
  • Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience
  • Build an understanding of the principles of continuous improvement, participating in developing new ideas for process optimisation
  • Become an ambassador for our Customer First” culture, resolving any issues quickly and keeping your colleagues and customers informed, so they feel truly valued
  • Manage multiple tasks and deadlines as part of a varied workday in a fast-paced operational environment

Where you'll work

102 Dalton Avenue
Birchwood Park
CHESHIRE
WA3 6YE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GI GROUP RECRUITMENT LTD

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

After this apprenticeship

  • Delivering exceptional service to our customers is one of our core principles, and there could not be a more exciting time to join us as this newly established team supports the introduction of new processes and technology to streamline operations
  • Following successful completion of your apprenticeship you will be offered a permanent role, with one of the best rental equipment providers in the industry

Ask a question

The contact for this apprenticeship is:

GI GROUP RECRUITMENT LTD

The reference code for this apprenticeship is VAC2000015321.

Apply now

Closes in 17 days (Monday 2 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.