Lettings and Resident Experience Apprentice
HABODEL PROPERTY SERVICES LIMITED
Doncaster (DN9 3FL)
Closes in 16 days (Monday 2 March 2026 at 11:59pm)
Posted on 13 February 2026
Contents
Summary
The Lettings and Resident Experience Apprentice will support the National Lettings and Resident Experience team by delivering a high standard of customer service across the full lettings & resident experience lifecycle.
- Wage
-
£14,133.60 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday – Friday, 7 hours 30 minutes per working day, excluding lunch and day release for one day
36 hours a week
- Start date
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Wednesday 1 April 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Lettings and Sales Support
· Manage incoming enquiries and leads, ensuring timely and professional responses
· Support diary management for viewings, appointments, and follow-ups
· Assist with drafting and maintaining property advertisements
· Promote a positive brand presence through awareness of Google reviews and social media activity
Administration & Compliance
· Complete administration tasks within Abode and Rent Profile systems
· Support the referencing process, ensuring accuracy and compliance
· Carry out Right to Rent checks in line with legal requirements
· Maintain accurate records and documentation across all systems
Resident Experience
· Support the move-in process, including post–move-in feedback follow-ups
· Act as a point of contact for resident queries, ensuring a positive customer journey
· Assist in monitoring resident satisfaction and identifying areas for improvement
Complaints Handling
· Log and record complaints accurately
· Chase internal teams for responses to ensure SLA compliance
· Support resolution tracking and communication with residents
Where you'll work
Habodel
Unit 1 Hayfield Business Park Field Lane
Auckley
Doncaster
DN9 3FL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DN COLLEGES GROUP
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Blended approach – Day release one day per week at Doncaster College, 121 tutorials including additional hybrid learning.
You will undertake The Level 3 Customer Services apprenticeship standard.
You will undertake Functional Skills for English and/or Maths if needed
You will undertake both on and off the job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
You must be able to travel to and from work and college.
We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant meaning offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a Risk Assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines/points.
A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.
About this employer
Founded in 2013, G2M have developed a unique platform for the volume aggregation of the Private Rental Sector (PRS) and are aiming to become the UK’s largest operator of single-family homes to rent. Currently in the UK, 98% of the 5.5 million private rental homes are owned by individual private buy-to-let landlords. These are of variable asset quality and often provide poor management service levels. 25% of all UK property stock is considered ‘non decent standard’ and as a result over 15% of UK carbon emissions are from the UK’s residential property base. G2M is not a developer, but is a volume aggregator of existing property assets, aiming to provide institutional access to this fragmented, diversified and geographically spread asset base. In order to do this, G2M is pioneering the UK-wide regeneration of residential properties and has an unrelenting focus on improving home energy performance delivering, higher quality, more economic homes to rent combined with best-in-class management service levels. G2M’s operations, under the trading name of Habodel, are truly unique in the UK and will offer the ability to collect and analyse resident data on a large scale to revolutionise the PRS market, not only improving home and living standards for the average UK renter, but also providing secure and robust investment income for institutions and assisting the UK in meeting its carbon reduction targets.
After this apprenticeship
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.
Ask a question
The contact for this apprenticeship is:
DN COLLEGES GROUP
The reference code for this apprenticeship is VAC2000015319.
Apply now
Closes in 16 days (Monday 2 March 2026 at 11:59pm)