Administration/ IT Support Apprenticeship

House of Clive (Hair & Beauty) Limited

Birmingham (B1 1RS)

Closes in 11 days (Thursday 26 February 2026 at 11:59pm)

Posted on 12 February 2026

Print

Contents

Summary

This is a business administraion apprenticeship with Reflections Training Academy. You will be supporting with varied administrative tasks and basic IT support. 

Wage

£13,053.95 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday, shifts to be confirmed.

33 hours 15 minutes a week

Start date

Thursday 5 March 2026

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • IT admin support. This includes setting up new learners on the system, creating accounts and trouble shooting laptops
  • Interacting with learners
  • Producing reports
  • Ad hoc marketing support
  • Supporting the recpetion team as and when required
  • Cilent interaction

Where you'll work

1 Commercial Street
Birmingham
B1 1RS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will be completing your Level 3 Business Administration Apprenticeship with Next Level Training. 

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Problem solving skills

About this employer

With over 40 years of experience and Ofsted-rated GOOD training, we deliver high-quality, hands-on learning that reflects real salon life

After this apprenticeship

This apprenticeship can lead to a career within administration or IT support. 

Ask a question

The contact for this apprenticeship is:

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

The reference code for this apprenticeship is VAC2000015316.

Apply now

Closes in 11 days (Thursday 26 February 2026 at 11:59pm)