Customer Support Apprentice

Ezoo

Kenilworth (CV8 2JZ)

Closes in 13 days (Saturday 28 February 2026 at 11:59pm)

Posted on 12 February 2026

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Summary

Looking to kickstart your career in a fast-growing, innovative company? EZOO is on a mission to revolutionise how people access electric cars and are looking for an apprentice to join their dynamic team. If you're organised, customer-focused and eager to grow in a supportive environment this could be the perfect opportunity for you!

Wage

£15,704 a year

Check minimum wage rates (opens in new tab)

Apprenticeship salary of £15,704, with a review after 6 months, and a further review after completion of your apprenticeship.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Sunday 1 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Gathering and processing the required information to onboard new customers
  • Understanding and managing the processing of contract renewals, cancellations, and swaps, helping to retain customers within the EZOO product set
  • Understanding the end-to-end process for all fines and excess mileages
  • Completing all delivery feedback calls/surveys, the target is to contact 85% within 3 working days of delivery
  • Calling customers who are 2 months into their contract and assessing their feedback against agreed parameters
  • Encouraging customers who have had a positive experience to complete a Trustpilot review, 10% of all contacts to complete a review
  • You will manage and maintain our CRM system (Zoho) – for data entry, lead management, maintain data quality standards
  • Supporting sales and Operations you will work with and learn from the sales/operations team and use a variety of methods to gain new customers including email, SMS, and phone
  • Work with your Line Manager as well as the wider team to deliver efficient driver onboarding, and order processing
  • You will be targeted on customer retention and growth. A customer-centric approach always is essential

Where you'll work

Kingswood House
Dalehouse Lane
Kenilworth
CV8 2JZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Training to be provided:

  • Business Administrator Level 3 Apprenticeship Standard
  • Weekly day release at CWCT, Radford, Coventry (Every Tuesday 9:30am - 4:30pm)

Requirements

Essential qualifications

GCSE in:

English & Maths (grade A*/9 - C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Team working
  • Creative
  • Initiative

About this employer

EZOO is an electric car Salary Sacrifice, Subscription and Lease provider, on a mission to create a faster, smarter, more innovative way of accessing an electric car. Since our launch in January 2018, we have grown the business year on year as a high growth tech scale up, with 200% organic growth in the last two years. We offer a fully digital experience – choose your car, choose your term, delivered to your door. We are based in Coventry serving customers nationwide. Our challenge now is to take EZOO to a new level without losing what makes us special for our customers. We need to be able to provide rock-solid reliability, speed, and accountability whilst growing to become a truly household name. This is a challenging combination, but one we're embracing in the next stage of our journey. And that's where you come in...

https://www.ezoo.uk/ (opens in new tab)

Company benefits

• Salary Sacrifice electric car from EZOO (Subject to age and salary)

• Summer Social and Christmas Party every year

• Birthday and milestone gifts

• 28 days holiday including bank holidays

After this apprenticeship

Potential for career advancement within the company as you gain experience and develop your skills.

Ask a question

The contact for this apprenticeship is:

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

The reference code for this apprenticeship is VAC2000015288.

Apply now

Closes in 13 days (Saturday 28 February 2026 at 11:59pm)