Apprentice Front of House

DABRUNCH LTD

WEST BROMWICH (B70 7NX)

Closes in 28 days (Friday 13 March 2026 at 11:59pm)

Posted on 12 February 2026

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Summary

Become the friendly face of Da Brunch, a Caribbean and English café in West Brom. Learn top‑tier customer service, develop front‑of‑house skills, and help deliver authentic home‑style food experiences. Perfect for anyone who loves people, culture, and great hospitality. 

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Increase upon completion of training

Training course
Food and beverage team member (level 2)
Hours
Shifts to be confirmed, weekend shifts possible.

30 hours a week

Start date

Monday 16 March 2026

Duration

8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greeting customers warmly and providing excellent customer service
  • Taking orders at the counter and tables
  • Serving food and drinks promptly and professionally
  • Handling payments and operating the till
  • Maintaining cleanliness of the dining area
  • Setting up tables and ensuring the café is presentable
  • Supporting with takeaway and delivery orders
  • Responding to customer queries and ensuring a positive experience
  • Following food safety, hygiene, and health & safety procedures

Where you'll work

5 WALSALL STREET
WEST BROMWICH
B70 7NX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE OPPORTUNITY PROVIDER LTD

Training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

Training will take place on-site at the work place. 1-2-1 training is provided by team and training provider

Requirements

Desirable qualifications

Other in:

Food Hygiene (grade Level 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Team working
  • Patience

About this employer

At DaBrunch, we bring the heart and soul of the Caribbean to West Bromwich. Born from a passion of authentic flavours, warm hospitality and good vibes, we've created a space where food isn't just served - it's celebrated. Our menu is inspired by traditional Jamaican and Caribbean cuisine, from hearty, belly-filling breakfasts to bold flavour-packed brunch favourites.

Company benefits

  • Discounted food

After this apprenticeship

  • Permanent employment within the business, progression to a supervisor role is possible in the future

Ask a question

The contact for this apprenticeship is:

THE OPPORTUNITY PROVIDER LTD

The reference code for this apprenticeship is VAC2000015268.

Apply now

Closes in 28 days (Friday 13 March 2026 at 11:59pm)