Customer Service Apprenticeship - Birmingham
LV Property
157A Warstone LaneBirmingham (B18 6NZ)
Closes in 31 days (Wednesday 18 March 2026)
Posted on 12 February 2026
Contents
Summary
LV Property are looking for a new Customer Service Apprentice! You will be studying toward your Level 2 Apprenticeship in Customer Service.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday-Friday (10AM-3PM) - Saturday (10:00-14:00).
37 hours a week
- Start date
-
Wednesday 25 March 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This position serves as the first point of contact for clients both over the phone and in person, providing exceptional customer service and handling all initial enquiries. Key responsibilities include booking appointments and valuations, managing a wide range of administrative tasks, and gaining in-depth knowledge of the property industry.
The role also involves ensuring compliance with legal and regulatory documentation, supporting the full tenancy process, from initial enquiry through referencing to move-in, and ensuring that each step is completed smoothly and professionally. Strong communication and organisational skills are essential to effectively liaise with potential tenants and support the team in delivering a high-quality service.
We are a small, close-knit office of six team members. Everyone contributes to a positive and productive working environment by helping each other and sharing responsibilities as needed.
This role offers a fantastic opportunity for someone who is eager to learn and grow within the property industry and gain experience in customer service. With hands-on experience across various aspects of the business, there’s plenty of scope to develop new skills and take on additional responsibilities over time, depending on your interests and ambition.
Your role will include;
- Answering the telephone
- First point of contact for all customers, dealing with all queries, face to face, email or over the phone and following them through or passing them through to the relevant person
- Dealing with email enquiries efficiently over the telephone
- Will be the main administration support for the whole office
- Diary management
Benefits
- Parking permit will be supplied
- 20 days holiday plus 8 days bank holiday
- 45 mins lunch
Where you'll work
157A Warstone LaneBirmingham
B18 6NZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PARAGON EDUCATION & SKILLS LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12 month Apprenticeship, you will have obtained your Customer Service Practitioner apprenticeship L2 Apprenticeship.
Requirements
Desirable qualifications
Other in:
- Maths (grade )
- English (grade )
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative Skills
- Attention to Detail
- Customer Care Skills
- IT Skills
- Organisational Skills,
Other requirements
The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.
About this employer
We are a distinguished Estate and Lettings Agency, renowned as an industry leader for over 13 years. We take pride in being the boutique Estate Agency that blends a fervour for people and property. Our accomplished team adopts a multidisciplinary approach, specialising in residential and commercial property sales, lettings, and management. What sets us apart is our extraordinary track record, consistently achieving the highest prices for our sellers, with an impressive 99.1% of the asking price achieved on average for many of our sellers.
After this apprenticeship
There is a possibility of being offered a full-time role after successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
PARAGON EDUCATION & SKILLS LIMITED
The reference code for this apprenticeship is VAC2000015183.
Apply now
Closes in 31 days (Wednesday 18 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.