Improvement Technician Apprentice

City of London Corporation

LONDON (EC2P 2EJ)

Closes in 11 days (Tuesday 24 February 2026)

Posted on 12 February 2026

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Summary

Are you passionate about organisation, planning, and making things happen? We’re looking for a detail-oriented Digital Solutions Apprentice to join our Digital & Information Technology Services team. You will gain hands on experience supporting projects that drive innovation and digital transformation across the organisation.

Wage

£27,550 a year

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City of London Corporation staff can take advantage of the pension scheme. They also receive discounts and special offers for a wide range of products and services.

Training course
Improvement technician (level 3)
Hours
Monday to Friday 9:15am - 5pm core hours. Flexibility will be required for business needs.

35 hours a week

Start date

Monday 20 April 2026

Duration

1 year 8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you’ll do:

  • Provide support to the Digital solutions team, developing projects and resolving tickets as needed
  • Learn and shadow the Digital solutions processes, systems and methodologies
  • Provide support to the Digital Delivery Manager at team meetings - updating boards, taking & chasing actions
  • Assist in organising meetings and ensuring timely submission of documents
  • Produce/help with documentation needed for projects such as Business requirement specifications, to-be process maps etc
  • Update projects in Project Accelerator (PA) tool - status reports, tasks, actions, RAID log
  • Monitor and managing tickets for the Digital apps team - including triaging tickets, and resolving
  • Be in charge of communications for the Digital Solutions team - updating & editing intranet pages, Tech tips

Where you'll work

City of London
Guildhall
Gresham Street
LONDON
EC2P 2EJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

COMMON COUNCIL OF THE CITY OF LONDON

Training course

Improvement technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Compliance: Work in accordance with organisational controls and statutory regulations
  • Communication: Share improvement progress through appropriate reporting
  • Project management: Plan, manage and implement improvement activities. Identify and support management of risks. Develop the business case for improvement activity and implementation
  • Change management: Engage through communications. Reinforce – positively and negatively. Effectively coach peers
  • Principles and methods: Use a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits
  • Project selection and Scoping: Identify and scope improvement projects and establish clear measurable objectives
  • Problem definition: Develop a problem/opportunity statement supported by validated data
  • Voice of the customer: Apply techniques to identify customers, their requirements and translate these to metrics
  • Process mapping & analysis: Apply process mapping tools to visualise processes, analyse process performance establishing key insights for performance improvement
  • Lean tools: Apply techniques such as identification and removal of 8 wastes, 5S (Sort, Shine, Set, Standardise, Sustain), standard work, kaizen, visual displays and controls, error proofing, preventative maintenance
  • Data acquisition for analysis: Develop data collection plan and validated measurement processes to understand performance
  • Basic statistics & measures: Establish patterns and trends in data over time using tally, pie, run/trend and pareto charts
  • Data analysis-statistical methods: Identify common and special cause variation
  • Process capability & performance: Analyse product/process performance using good quality data
  • Root cause analysis: Use cause and effect diagrams, technique of 5 whys and graphical analysis to understand and verify root causes
  • Identification & prioritisation: Identify and prioritise improvement solutions
  • Benchmarking: Recognise the value of sharing best practice
  • Sustainability & control: Create control and reaction plans with detection measures, identify opportunities to embed changes to leverage benefit to the business.

Training schedule

You will be supported to achieve the Improvement Technician level 3 apprenticeship. Theoretical training will be delivered by the training provider on a weekly basis. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive 6-hours per week to completed course work within your working hours.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Non judgemental
  • Patience

Other requirements

Police vetting checks will be required for this role.

About this employer

The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.

http://www.cityoflondon.gov.uk (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation. 

Ask a question

The contact for this apprenticeship is:

COMMON COUNCIL OF THE CITY OF LONDON

The reference code for this apprenticeship is VAC2000015073.

Apply now

Closes in 11 days (Tuesday 24 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.