Resource Planner Apprentice
Yorkshire Housing
Leeds (LS10 1FB)
Closes on Sunday 29 March 2026
Posted on 12 February 2026
Contents
Summary
You’ll be helping to keep our homes in great shape by booking repairs, supporting our operatives, chatting with customers, and keeping everything running smoothly behind the scenes. And you’ll get full training and a team who genuinely has your back whilst working towards your Level 2 Customer Service qualification.
- Wage
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£14,814 a year
Check minimum wage rates (opens in new tab)
Salary will progress in line with NMW in year 2. You can claim back for prescriptions, eye tests, make the most of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
- Training course
- Customer service practitioner (level 2)
- Hours
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Monday- Friday - 7 hours per day, start and finish times to be confirmed.
35 hours a week
- Start date
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Monday 7 September 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Resource Planner Apprentice, you’ll join our friendly and proactive Repairs and Maintenance team, playing a key role in helping us keep homes safe, well‑maintained and running smoothly. This team schedules and supports responsive repairs, including damp, mould and condensation (DMC) work, and you’ll be right at the centre of it — helping ensure customers get the right repair at the right time.
You’ll be developing your administrative, customer service and coordination skills across a wide range of tasks.
Here’s some of what you’ll be getting involved in:
- Arranging and scheduling property repairs, including damp, mould and condensation jobs
- Inputting accurate repair information into our systems — raising jobs, updating variations and creating follow‑on work requests
- Producing reports for the team
- Preparing invoices and recording payments and expenditure
- Updating team calendars with training, sickness, holidays and meetings
- Liaising with planners, operatives and team leaders to keep daily work schedules on track
- Communicating with customers via text, email, letter and phone, keeping them updated at all times
- Supporting improvements to processes, systems and ways of working within the team
- As you grow in confidence, you may take on additional responsibilities that support your development.
Where you'll work
This Will Be a Mix of Working Form Home
And at Our Headquarters in Leeds
Leeds
LS10 1FB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LUMINATE EDUCATION GROUP
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door.
As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As a Business Administrator Apprentice, you’ll play a key role in making this happen.
More training information
You’ll be working towards completing a Level 2 Customer Service Practitioner qualification. We''ll give you one day a week for study with some college attendance. You’ll need to make sure that all of your assignments and assessments are completed as you work towards your qualification.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Can manage own workload
- A passion to learn and apply
- Strong communication skills
- Excellent teamwork skills
Other requirements
Eligible to live and work in the UK and have lived here for the past 3 years.
Not already holding a qualification in a similar subject at the same or higher level.
Not in full‑time or part‑time education during the apprenticeship.
It would be a bonus (but not essential) if you have:
- Previous admin experience
- Any experience or interest in the housing or repairs sector
About this employer
At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door. As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As our Business Administrator Apprentice you’ll play a key role in making this happen.
After this apprenticeship
At the end of your apprenticeship, we’ll strive to work together to support you into a progressive role.
Ask a question
The contact for this apprenticeship is:
LUMINATE EDUCATION GROUP
The reference code for this apprenticeship is VAC2000015054.
Apply now
Closes on Sunday 29 March 2026
After signing in, you’ll apply for this apprenticeship on the company's website.