Padel Engagement Officer Apprentice

Powerleague

London (NW7 2BB)

Closes on Tuesday 31 March 2026

Posted on 12 February 2026

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Summary

To provide excellent customer service and operational support within the club through Padel. Ensuring a safe, enjoyable and
engaging environment for customers, supporting the smooth running of the facilities in promoting and engaging in Padel specific sessions.

Wage

£13,741 to £22,222.20, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Community sport and health officer (level 3)
Hours
Shifts to be agreed at interview, will include weekend and evening work.

35 hours a week

Start date

Monday 6 April 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Promote and deliver Padel specific sessions
  • Assist with the day- to- day centre operations, including bookings, leagues, food and beverage service and
    event delivery in line with company policies.
  • A good understanding of ongoing core products, promotions and prices.
  • Promote Powerleague products, services and packages
  • Create and build links with local partners to promote and build awareness around Padel.
  • Support the delivery of Padel tournaments, coaching sessions, children’s clubs and parties to a high standard.
  • Delivering outstanding customer experiences by welcoming, assisting and engaging with all visitors.
  • Be empowered to handle customer queries, complaints and feedback professionally through all channels,
    escalating to management where necessary.
  • Place the customer at the heart of everything you do.
  • Build and maintain good relationships with all team members.
  • Be willing to take on jobs to support your team members.

Where you'll work

31 Pursley Road
London
NW7 2BB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KIDZ ZONE CLUB LTD

Training course

Community sport and health officer (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Successful application of tactics and strategies to empower people from inactive and hard to reach populations to take up an active lifestyle
  • Successful application of a range of approaches that bring about changes in attitudes and behaviours within target communities
  • Supporting people within target communities to become involved in the preparation, planning and delivery of sport and active lifestyles
  • Using local insight and customer-orientated marketing skills to attract high priority groups into existing leisure, parks and sport infrastructure
  • Negotiation, lobbying and brokerage skills with local partners across public health, community development and anti social behaviour
  • Demonstrate clear and effective communication techniques in order to give/receive information accurately and in a timely and positive manner
  • Problem solving and effective decision making with regards the design and implementation of sport and physical activity programmes
  • Writing successful funding bids to enable new, different or more opportunities to take place for sport and physical activity
  • Managing disruptive behaviour of clients and customers before, during and after activities
  • Managing and adapting personal behaviours to ensure provision is inclusive, customer-focused and accessible
  • Building partnerships and developing meaningful relationships with local partners and stakeholders in sport and physical activity

Training schedule

The training will take place in the workplace, this will be delivered through fortnightly webinars, online training and practical workshops in the workplace.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Passing a Disclosure and Barring Service (DBS) check

About this employer

Powerleague is the UK’s leading provider of small-sided sport, creating vibrant spaces where football, padel, community, and wellbeing come together. With high-quality 5-a-side pitches and modern padel courts, Powerleague offers inclusive leagues and play for people of all ages and abilities. Beyond participation, Powerleague supports local communities through partnerships, events, and pathways into coaching, employment, and careers in sport, making sport accessible, enjoyable, and impactful for everyone.

After this apprenticeship

On completion of the apprenticeship, there will be full time opportunities within in club which can include full time Team Member, Padel Coach and Duty Manager

Ask a question

The contact for this apprenticeship is:

KIDZ ZONE CLUB LTD

The reference code for this apprenticeship is VAC2000014983.

Apply now

Closes on Tuesday 31 March 2026