Customer Care Apprentice
BELLWAY HOMES LIMITED
Milton Keynes (MK7 8LE)
Closes in 29 days (Friday 13 March 2026)
Posted on 11 February 2026
Contents
Summary
At Bellway, our people drive our success. We’re committed to creating an inclusive, supportive workplace where everyone can thrive. We offer flexibility and adjustments to help you succeed- just ask us how.
We are recruiting for Customer Care Apprentices in the Northern Home Counties- Milton Keynes.
- Wage
-
£20,000 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Exact shifts to be confirmed.
35 hours a week
- Start date
-
Thursday 3 September 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You’ll work in our Customer Care team and learn to:
- Respond to customer inquiries via phone, email, and on occasion, in-person meetings in a timely and professional manner
- Coordinate with construction teams and our third-party business partners to ensure any work in our customers’ homes is completed efficiently and professionally
- Maintain accurate records of customer interactions and issues in Bellway’s Customer Relationship Management system
- Actively encourage and gather customer feedback to identify areas for improvement
- Liaise with colleagues across the business to find solutions to any obstacles and keep customers informed throughout the process
- Continuously seek opportunities to improve the customer experience and satisfaction
Where you'll work
Building 5
Caldecotte Lake Dr
Caldecotte
Milton Keynes
MK7 8LE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SMART TRAINING AND RECRUITMENT LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Qualification:
Level 3 Customer Service Specialist
Training:
Your apprenticeship will be delivered by SMART Training via monthly virtual classroom lessons/workshops and will include progress reviews and online 121 support from specialist tutors.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Team working
- Commercial Acumen
- Reasoned Decision Making
- Ability to Multi-Task
- Ability to Prioritise
- Time Management
About this employer
Bellway is a FTSE 250 house builder, headquartered in Newcastle upon Tyne, which operates 23 trading divisions across England, Scotland and Wales. The company has grown from a family firm, established more than 75 years ago, into a respected national brand. Bellway began as a small family business in 1946 - with a passion for building exceptional quality homes in carefully selected locations, inspired by the needs of real families. To this day, we maintain these same core values, combining our decades of expertise with the level of personalised care that Bellway is known for.
After this apprenticeship
Upon completion of the programme, subject to business need and performance, you may have the opportunity to continue your future with Bellway, where Customer Care career paths may include:
- Customer Care Coordinator
- Senior Customer Care Coordinator
- Customer Care Manager
- Head of Customer Care
Ask a question
The contact for this apprenticeship is:
SMART TRAINING AND RECRUITMENT LIMITED
The reference code for this apprenticeship is VAC2000014911.
Apply now
Closes in 29 days (Friday 13 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.