Customer Support Apprentice

HUDDLE UTILITIES LTD

239 Regents Park Rd (N3 3LF)

Closes in 28 days (Friday 13 March 2026 at 11:59pm)

Posted on 12 February 2026

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Summary

An ambitious and rapidly growing company seeking a motivated individual to join our team. This role is ideal for someone looking to expand their skills and take on greater responsibility in a supportive and innovative environment.

Wage

£23,000 a year

Check minimum wage rates (opens in new tab)

Salary range £23k-£30k per annumn dependant on experience. Private Healthcare included Regular salary reviews

Training course
Business administrator (level 3)
Hours
Office Based. Monday-Friday between 9am-5pm.

37 hours 30 minutes a week

Start date

Monday 23 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will play a key role in delivering high-quality customer support and will work closely with senior management, with opportunities to contribute to business development and future company direction.

Key Responsibilities:

  • Communicate with customers via phone and email
  • Provide accurate and knowledgeable responses
  • Collaborate with internal departments to resolve customer issues efficiently
  • Maintain detailed and accurate records of customer interactions

Skills & Qualifications:

  •  1 year of relevant experience preferred, or a recent graduate with a 2:1 or First-class degree but not mandatory
  • Excellent verbal, written and communication skills
  • Strong phone etiquette and confident in handling customer enquiries
  • Ability to multitask, prioritise workload, and perform well under pressure
  • Adaptability in a fast-changing environment
  • Strong IT skills and a numerate, analytical approach
  • Interest in business and economics
  • A proactive, hardworking attitude and eagerness to contribute to company growth

Where you'll work

Gable House
239 Regents Park Rd
N3 3LF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE APPRENTICESHIP COLLEGE LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • This role is supported by a Business Administration Level 3 apprenticeship standard qualification, delivered by the apprenticeship college
  • This training will be delivered via live virtual sessions twice monthly using IT specific sessions, workshops and theatre-based learning to deliver the standard. Ongoing skills coach support will also be provided

Requirements

Essential qualifications

GCSE in:

  • English (grade 4-8)
  • Maths (grade 4-8)

Desirable qualifications

Degree in:

Bachelors (grade 2:1)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

Huddle is a utilities company based in Leeds and London delivering household bills in an easy to manage package saving you both time and money. Huddle takes all of the stress out of organising your bills and gives you one simple payment with no hidden surprises, no hassle and no fuss. We offer great value, friendly customer service and - perhaps most importantly - financial security.

https://www.huddle.uk.com/ (opens in new tab)

Company benefits

  • Casual dress
  • Company events
  • Free on-site parking
  • A company-paid gym membership 

After this apprenticeship

Upon completion of the apprenticeship, you will have an opportunity to continue in the organisation as a permanent member of staff.

Ask a question

The contact for this apprenticeship is:

THE APPRENTICESHIP COLLEGE LTD

The reference code for this apprenticeship is VAC2000014805.

Apply now

Closes in 28 days (Friday 13 March 2026 at 11:59pm)