Business Administration Apprentice - The Manor Residential Home Ltd
THE MANOR RESIDENTIAL HOME (ARNOLD) LTD
NOTTINGHAM (NG5 8FB)
Closes in 19 days (Tuesday 3 March 2026 at 11:59pm)
Posted on 11 February 2026
Contents
Summary
This role designed for those who aspire to professional excellence within a compassionate, community-focused setting. We are now looking for a dedicated apprentice to support our essential clerical operations and help maintain the smooth day-to-day running of our home.
- Wage
-
£11,778 to £19,047.60, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 6-hours each day with 30-minute break. Exact working hours TBC
30 hours a week
- Start date
-
Wednesday 4 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your daily tasks will be varied and engaging, including:
- Operational Support: Managing the telephone system, handling enquiries regarding long-term and respite care, and monitoring office supplies
- Compliance and HR: Assisting with staff inductions, managing online training, and ensuring resident files are kept up to date in strict accordance with CQC requirements
- Enrichment Support: Working with our activities coordinator to promote varied outings and assisting the kitchen team with menu printing
- Technical Growth: Utilising Microsoft Office products, the latest care-related technology, and effective use of AI to streamline administrative processes
- General Admin Support: Assisting staff in various departments with admin duties from printing documents, designing forms, ordering, booking equipment servicing, etc.
Why Choose Us?
At The Manor, we pride ourselves on a "sincere caring attitude" and a stable, friendly team culture. As an apprentice, you won't be working in isolation. You will be mentored by experienced senior staff in a supportive environment where your contributions directly impact the lives of our residents. At The Manor you will have the opportunity to use of the latest technology, including AI, within a care setting.
Your Role and Impact:
As our first point of contact, you will greet family members and professionals, ensuring our highly regarded reputation is reflected in every interaction. Your responsibilities will span the heart of our operations, from managing resident documentation and HR records to supporting our varied activities programme and outings.
What We Are Looking For:
We are seeking a candidate with a compassionate and respectful nature who is eager to work within an elderly care environment. You should possess strong literacy and numeracy.
Where you'll work
28 CHURCH STREET
ARNOLD
NOTTINGHAM
NG5 8FB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOTTINGHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard:
- You will be required to attend the City Hub campus one Monday each month to join the other apprentices
- During this session, you will receive work to complete over the month, which will then be marked with feedback provided
- You will also have one-to-one reviews every 4-6 weeks via Teams, along with additional tasks set by your employer either on Teams or face to face
- Review meetings with your assessor and employer will take place every 12-weeks, held either in person or via Teams
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4)
- Maths (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
About this employer
Please input your company description alongside your website link.
The Manor Residential Home is a premier care facility dedicated to providing a high-standard living environment for individuals aged 65 and over. With over 17 years of experience specializing exclusively in elderly care, the home has built a formidable reputation as a trusted provider of long-term, short-term, and respite services. This depth of experience allows the facility to understand the nuanced needs of its residents, ensuring that every individual receives the dignity, respect, and specialized attention they deserve.
At the heart of The Manor’s success is its dedicated team. The home is staffed by experienced senior practitioners and care professionals who are characterized by their "sincere caring attitude." Unlike many facilities that face high turnover, The Manor prides itself on its longstanding staff members. This continuity of care is vital in the residential sector, as it allows for the development of deep, meaningful relationships between caregivers and residents, fostering a sense of family and security that is essential for emotional well-being.
The quality of the home is validated by rigorous external standards. Fully registered with the Care Quality Commission (CQC) for 27 beds, The Manor consistently receives highly complimentary reports from regulators. Furthermore, it is recognized as a Band 5 Care Home by the Nottingham County Council, a designation that signifies a superior level of service and management within the region. These accolades serve as a testament to the home's commitment to safety, effectiveness, and excellence in clinical and social care.
The Manor’s physical environment is designed to balance professional medical support with a "home-from-home" feel. For those with physical disabilities, the facility offers full assistance and is equipped with specialist equipment to ensure mobility and comfort. However, the home also encourages personalization; residents are welcome to bring their own furniture to decorate their rooms, helping them transition into their new environment with familiar comforts. Practical amenities, such as on-site parking and established medical cover provided by local GPs, ensure that both logistical and healthcare needs are met seamlessly.
Beyond clinical care, The Manor focuses heavily on the quality of life. The home is renowned for its excellent culinary standards, providing high-quality, nutritious food that residents genuinely enjoy. A vibrant social atmosphere is maintained through a varied activities program and regular outings, which keep residents engaged with the community and mentally stimulated. Whether someone is staying for a few weeks of respite or making The Manor their permanent home, the focus remains on holistic wellness—combining physical safety with social fulfillment and emotional support. In a landscape where care options are numerous, The Manor Residential Home distinguishes itself through its specialized history, its highly regarded reputation, and a compassionate, person-centered approach to aging.
After this apprenticeship
Future Career Progression & Commitment:
At The Manor, we do not view an apprenticeship as a temporary role, but as the foundation of a long-term professional partnership within our longstanding and stable team culture.
1 - Permanent Position and Long-Term Stability: Upon the successful completion of the apprenticeship and the attainment of a nationally recognised Administrative Qualification, the candidate will be offered a permanent position within the home. This provides the security of working within a highly regarded, Band 5 rated facility that has maintained a consistent reputation for excellence for nearly two decades.
2 - Performance-Based Pay Reviews: We believe in rewarding the commitment and sincere attitude that define our staff. Consequently, a formal pay review will be conducted at the end of the apprenticeship. This review will be directly dependent on performance, reflecting the apprentice’s growth in managing front-of-house duties, CQC-compliant documentation, and the effective use of AI and care technology.
Ask a question
The contact for this apprenticeship is:
NOTTINGHAM COLLEGE
The reference code for this apprenticeship is VAC2000014762.
Apply now
Closes in 19 days (Tuesday 3 March 2026 at 11:59pm)