Sales Support Apprentice
Dals
STRETFORD (M32 0FP)
Closes on Friday 3 April 2026
Posted on 11 February 2026
Contents
Summary
The Sales Support Apprentice will provide essential administrative and customer support to our Sales function while completing the Level 3 Business Administrator Apprenticeship.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am - 5:30pm, with 60 min break. Hybrid working post training, with 3 days in the office and 2 days from home.
37 hours 30 minutes a week
- Start date
-
Monday 4 May 2026
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support different teams with customer enquiries, quotations, and order processing.
- Maintain accurate customer and sales records across internal systems.
- Assist with preparing sales materials, reports and meeting documentation.
- Help schedule team meetings and coordinate administrative tasks.
Contribute to process improvement projects and suggest ways to build team efficiency. - Gain an understanding of business development and sales processes through team rotation.
Where you'll work
FOURTH FLOOR
STATHAM HOUSE
TALBOT ROAD
STRETFORD
M32 0FP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MANAGEMENT TRAINING & DEVELOPMENT LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Team working
Other requirements
DBS check.
About this employer
At Dals, we enable people and organisations to tackle critical language challenges every day. Our interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise whenever and wherever they need it—because the world is a better, fairer place when everyone is understood.
Our people are our future, and we take care of them. Through community partnerships and social value initiatives, we continuously work to ensure Dals has a positive impact on the world.
https://dals.co.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Progression into Sales/Business development roles with further training
- Higher-level apprenticeships or internal development programmes
Ask a question
The contact for this apprenticeship is:
MANAGEMENT TRAINING & DEVELOPMENT LTD
The reference code for this apprenticeship is VAC2000014747.
Apply now
Closes on Friday 3 April 2026
After signing in, you’ll apply for this apprenticeship on the company's website.