Apprentice Care Coordinator

CHENAI HOLISTIC HOME CARE AGENCY LTD

Essex (CM3 5TQ)

Closes in 9 days (Monday 9 March 2026 at 11:59pm)

Posted on 26 February 2026

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Summary

We are looking to appoint an enthusiastic and motivated Apprentice Care Coordinator. As an Apprentice Care Coordinator, you will help the office team organise and support care visits for people in their own homes. You’ll be trained and supported while you work towards your apprenticeship qualification.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Lead adult care worker (level 3)
Hours
Monday - Friday, 8.30am - 5.30pm, 1 hour for lunch.

40 hours a week

Start date

Monday 16 March 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is your chance to gain hands-on experience in a fast-paced environment, developing a wide range of skills and receiving ongoing training and support.

This apprenticeship is more than just a job; it’s the start of a meaningful career. In return, we’ll invest in your personal and professional development, ensuring you leave the apprenticeship with confidence, experience, and skills for the future.

The following are the core responsibilities of the apprentice. On occasion, there may be a requirement to carry out other tasks, depending on workload and staffing levels:

  • Help keep rotas up to date
  • Support carers
  • Speak to clients and families
  • Keep records accurate and raise concerns quickly when something doesn’t feel right
  • Help update the rota system when visits change
  • Ring carers to confirm availability and let them know about changes
  • Ring clients (or families) to keep them informed if times change
  • Help cover gaps when a carer is off sick by telling a senior and helping contact available staff
  • Help check that daily notes are being completed properly
  • Help chase missing information from carers (politely and professionally)
  • Help file and update paperwork/electronic records so everything is organised and easy to find
  • If a client seems unsafe, unwell, or something doesn’t seem right, you must report it immediately
  • If there is a medication concern (e.g., missing MAR information), report it straight away
  • Record facts clearly and follow the process you are taught

Where you'll work

5-7, Heralds Way
South Woodham Ferrers
Chelmsford
Essex
CM3 5TQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESSEX COUNTY COUNCIL

Training course

Lead adult care worker (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Support individuals they are working with according to their personal care/support plan
  • Take the initiative when working outside normal duties and responsibilities
  • Recognise and access help when not confident or skilled in any aspect of the role that they are undertaking
  • Implement/facilitate the specialist assessment of social, physical, emotional and spiritual needs of individuals with cognitive, sensory and physical impairments
  • Contribute to the development and ongoing review of care/support plans for the individuals they support
  • Provide individuals with information to enable them to exercise choice on how they are supported
  • Encourage individuals to actively participate in the way their care and support is delivered
  • Ensure that individuals know what they are agreeing to regarding the way in which they are supported
  • Lead and support colleagues to understand how to establish informed consent when providing care and support
  • Guide, mentor and contribute to the development of colleagues in the execution of their duties and responsibilities
  • Demonstrate dignity in their working role with individuals they support, their families, carers and other professionals
  • Support others to understand the importance of equality, diversity and inclusion in social care
  • Exhibit empathy for individuals they support, i.e. understanding and compassion
  • Exhibit courage in supporting individuals in ways that may challenge their own cultural and belief systems
  • Demonstrate and promote to other workers excellent communication skills including confirmation of understanding to individuals, their families, carers and professionals
  • Use and facilitate methods of communication preferred by the individual they support according to the individual’s language, cultural and sensory needs, wishes and preferences
  • Take the initiative and reduce environmental barriers to communication
  • Demonstrate and ensure that records and reports are written clearly and concisely
  • Lead and support others to keep information safe, preserve confidentiality in accordance with agreed ways of working
  • Support others, to recognise and respond to potential signs of abuse according to agreed ways of working
  • Work in partnership with external agencies to respond to concerns of abuse
  • Lead and support others to address conflicts or dilemmas that may arise between an individual’s rights and duty of care
  • Recognise, report, respond to and record unsafe practices and encourage others to do so
  • Lead and mentor others where appropriate to promote the wellbeing of the individuals they support
  • Demonstrate the management of the reduction of infection, including use of best practice in hand hygiene
  • Promote healthy eating and wellbeing by supporting individuals to have access to fluids, food and nutrition
  • Carry out fire safety procedures and manage others to do so
  • Develop risk assessments and use in a person centred way to support individuals safely including moving and assisting people and objects
  • Manage, monitor, report and respond to changes in the health and wellbeing of the individuals they support
  • Take the initiative to identify and form professional relationships with other people and organisations
  • Demonstrate, manage and support self and others to work within safe, clear professional boundaries
  • Take the initiative to evaluate and improve own skills and knowledge through reflective practice, supervision, feedback and learning opportunities
  • Demonstrate continuous professional development
  • Carry out research relevant to individuals’ support needs and share with others
  • Demonstrate where necessary mentoring and supervision to others in the workplace
  • Demonstrate good team/partnership working skills
  • Demonstrate their contribution to robust recruitment and induction processes

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Presentation skills
  • Analytical skills
  • Team working
  • Initiative
  • Patience
  • Good Time Keeping
  • Consistent
  • Motivated
  • Positive Attitude
  • Adaptable
  • Willingness to learn
  • Calm
  • Reliable

Other requirements

  • There will be a lot to take on when you start working here but you will be paired with an experienced member of our team to help guide you and train you during this time. This role is office-based but supports care happening in the community

About this employer

Chenai Holistic Home Care Agency LTD is a dedicated domiciliary care provider delivering high-quality, person-centred support to individuals within their own homes across Essex County and the London Borough of Havering. We offer a wide range of care services, including day and night support, emergency response, and assistance with late hospital discharges, ensuring that our service users receive compassionate and timely care whenever it is needed. Our care services are tailored to meet the unique needs of a diverse client base, including: • Older people • Individuals with physical disabilities • People with sensory loss, including dual sensory impairment • Those living with mental health conditions • People with dementia • Individuals requiring palliative and end-of-life care Chenai Holistic Home Care Agency LTD operates within a supportive and professional care environment, where the focus is on dignity, independence, and holistic wellbeing. While not a large corporate provider, we are a committed and growing agency with strong local roots, offering a personal and community-based approach to care across Essex and Havering.

https://www.chhca.co.uk/ (opens in new tab)

After this apprenticeship

  • Completing the apprenticeship will provide a strong foundation for a career within health and social care
  • The apprentice will gain valuable experience in client support, rota planning, compliance, record-keeping, and communication, all of which are essential skills within a care service

Progression opportunities may include:

  • Permanent employment within the organisation 
  • Advancement to higher-level apprenticeships

With continued development and experience, the apprentice could progress to higher senior positions, supporting the delivery of high-quality care services.

Ask a question

The contact for this apprenticeship is:

ESSEX COUNTY COUNCIL

Ellie Bostock

Ellie.bostock@chhca.co.uk

The reference code for this apprenticeship is VAC2000014723.

Apply now

Closes in 9 days (Monday 9 March 2026 at 11:59pm)