Customer Service Apprentice

Crown Gas & Power

Bury (BL9 7JR)

Closes in 26 days (Friday 13 March 2026)

Posted on 12 February 2026

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Summary

As a Meter Data Analyst, your main focus will be to ensure that we onboard all our smart meter customers within the allocated timeframe. You will be expected to develop and maintain robust operating procedures, providing vital input into the development and growth of the business and ongoing support to the Management team.

Wage

£17,000 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.30am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 23 March 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Onboard smart customers through internal system flows
  • Liaise with Data Collectors (DC) and Meter Operator Providers
  • (MOP) via email and phone to resolve queries promptly
  • Analyse data to identify anomalies, errors or inconsistencies
  • Investigate and resolve sites flagged with issues or complications outside of the standard onboarding process
  • Work to our internal KPI’s, ensuring all performance targets are consistently met
  • Liaise directly with customers to manage complex queries relating to smart meter onboarding
  • Deliver excellent customer service while embedding core values, with a strong focus on putting the customer first

Where you'll work

Crown Point
Heap Brow
Bury
BL9 7JR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BURY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • This qualification requires college attendance once per month

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above or equivalent)
  • Maths (grade C/4 or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.

https://www.crowngasandpower.co.uk/ (opens in new tab)

Company benefits

25 days holiday plus Bank Holidays, Flexi-Time Scheme, Onsite gym, Free Parking, Wellbeing Support, Exciting social and team building events

After this apprenticeship

There will be the opportunity for the right person to have a long-term career within a growing company upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC2000014693.

Apply now

Closes in 26 days (Friday 13 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.