IT Hub Desk Level 3 Apprentice
THAMES WATER UTILITIES LIMITED
Berkshire (RG1 8DB)
Closes in 21 days (Friday 6 March 2026)
Posted on 11 February 2026
Contents
Summary
Join us as an IT Hub Desk Apprentice and you’ll gain hands-on experience supporting the UK’s largest water and wastewater provider, work with expert IT Engineers, and earn a Level 3 Information Communications Technician qualification to launch your IT career.
- Wage
-
£22,500 a year
- Training course
- Information communications technician (level 3)
- Hours
-
36-hour week over four working days plus one training day Monday - Friday. Exact Shifts TBC.
36 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
2 years
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What you’ll be doing as an IT Hub Desk Apprentice:
- IT Stock Management: Organise, track, and support ordering of IT equipment
- Customer Onboarding: Set up IT for starters and movers, collect kit from leavers, and follow security processes
- 2nd Line Support: Resolve hardware, software, and peripheral issues; diagnose and escalate when needed
- Customer Experience: Act as a friendly point of contact and identify service improvements
- Learning & Development: Train, shadow IT Hub Engineers, test new features, and begin learning automation tools
Where you'll work
Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
FIREBRAND TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- You’ll train with Firebrand Training, combining online learning with residential block release at their Wyboston Lakes training centre, with accommodation provided
- Knowledge,skills and behaviours as set out in the Level 3 Information Communications Technician Standard
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Other requirements
Base location – Either Clearwater Court Reading, Kemble Court Reading or Swindon
About this employer
Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come
https://careers.thameswater.co.uk/our-roles/early-careers/ (opens in new tab)
Company benefits
- Performance-related pay plan directly linked to company performance targets
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Permanent contract with a 18-24 month structured programme
Ask a question
The contact for this apprenticeship is:
FIREBRAND TRAINING LIMITED
The reference code for this apprenticeship is VAC2000014645.
Apply now
Closes in 21 days (Friday 6 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.