IT Support Technician Apprentice

BANK J SAFRA SARASIN (GIBRA LTAR) LTD

LONDON (W1J 5AU)

Closes in 15 days (Saturday 28 February 2026 at 11:59pm)

Posted on 11 February 2026

Print

Contents

Summary

Gain real world IT support experience while earning a salary and studying for industry recognised qualifications. You’ll troubleshoot hardware and software, assist users, and learn from seasoned IT professionals. Perfect for tech-savvy individuals eager to build a future in IT who have passion and problem-solving skills.

Wage

£25,000 a year

Check minimum wage rates (opens in new tab)

  • Annual bonus and salary increase opportunites (discrectionary)

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 8.00am to 4.30pm (1 hour unpaid lunch).

37 hours 30 minutes a week

Start date

Wednesday 1 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Respond to and resolve user IT issues via phone, email or in person
  • Install, configure and maintain desktops, laptops, and peripherals
  • Troubleshoot software, hardware and network connectivity problems
  • Set up new user accounts and manage access permissions
  • Document support tickets and update knowledge base articles
  • Assist with IT asset inventory and hardware deployment
  • Support rollout of software updates and security patches
  • Shadow senior technicians to learn advanced troubleshooting and system administration

Where you'll work

47 BERKELEY SQUARE
LONDON
W1J 5AU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Problem solving skills
  • Analytical skills
  • Logical

Other requirements

  • Any offer of employment subject to pre-employment screeing checks, including DBS checks.

About this employer

Bank J Safra Sarasin is an international banking group committed to sustainability with a focus on continuity, solidity and long-term added value. We are a privately-owned Group with a heritage reaching back to 1841 and are fully committed to private banking and asset management, and to the long-term strategic objective of focusing on clients, solidity and stability.

Company benefits

  • 25 Days Annual Leave + Bank Holidays
  • Private Medical & Health Cash Plan
  • Death in Service Insurance
  • 5% Pension Contribution
  • Gymflex
  • Annual Leave Purchase Scheme

After this apprenticeship

Upon completion, you’ll be equipped to step into an IT Support Specialist role, providing frontline technical support.

Many apprentices progress to Level 4 qualifications (e.g., Higher National Certificate or Degree Apprenticeship) or pursue certifications like CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.

Ask a question

The contact for this apprenticeship is:

GINGER NUT MEDIA LIMITED

The reference code for this apprenticeship is VAC2000014501.

Apply now

Closes in 15 days (Saturday 28 February 2026 at 11:59pm)