Apprentice Administrator

HEADWAY EAST LONDON

London, LONDON

Closes in 10 days (Monday 23 February 2026)

Posted on 11 February 2026

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Summary

You will receive on the job training in how to provide effective and efficient administrative support for the organisation whilst completing the Business Apprenticeship Level 3.

A fantastic opportunity to grow your administration experience within an expanding firm leading in support services for people living with brain injury.

• Wage:

  £14,144 a year

  Check minimum wage rates (opens in new tab)

  Salary is £8 - £14.80 per hour.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 9.00am to 3:48pm

  34 hours a week

• Start date:

  Wednesday 1 April 2026

• Duration:

  1 year 4 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Act as the main point of contact for visitors to Headway East London
• Manage external communications through post, telephone, and email, ensuring information is redirected to the relevant person to be dealt with efficiently and effectively
• Undertake regular checks of the office space so it stays organised
• Manage the organisational online calendars and the relevant databases and spreadsheets ensuring these are all up to date
• Support managers to keep staff rotas up to date, ensuring efficient and effective use of staff time
• Manage day service transport bookings daily and keep day service staff informed
• Process referral forms for all services ensuring that they are fully complete
• Work closely with Service leads to manage service waiting list and liaise with referees where necessary
• Work with service leads to provide administrative assistance to support the smooth running of services
• Work closely with the Admin and Premises Manager to ensure data collection systems and the Charity Log database function efficiently, are accurate, and are up to date
• Support the finance function with administrative tasks as necessary

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• Other Headway East London Offices, London, E2 8AX
• 238 KINGSLAND ROAD, BETHNAL GREEN, LONDON, E2 8AX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BARNET & SOUTHGATE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Training will take place at Headway East London offices
• This will be 34 hours per week including study time. If you have any questions, please contact, info@heawayeastlondon.org or call 020 7749 7790

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Team working
• literacy skills

Other requirements

Passing pre-employment checks including Right To work (RTW) and Disclosure and Barring Service (DBS).

About this employer

Headway East London (www.headwayeastlondon.org) is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests. We also promote awareness and understanding of brain injury by providing information to the public, and offering training to university students, professionals and businesses.

Our vision is to build a community where people with brain injury are valued, respected and able to fulfil their potential

https://headwayeastlondon.org/ (opens in new tab)

Company benefits

• Free Lunches
• Pension
• Enhanced Sick Pay
• 24 days of annual leave - Additional day on 24th December.
• Health Cash Plan Scheme
• Travel Season Ticket Loan
• Cycle to work Scheme

After this apprenticeship

• The potential to become permanent following successful completion of training
• We also have a development budget and we offer various development opportunities

Ask a question

The contact for this apprenticeship is:

BARNET & SOUTHGATE COLLEGE

The reference code for this apprenticeship is VAC2000014415.

Apply now

Closes in 10 days (Monday 23 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.