Business Improvement Apprenticeship – Commercial Operations 2026 (Fareham)
ZURICH EMPLOYMENT SERVICES LIMITED
Fareham (PO15 7JZ)
Closes in 24 days (Sunday 8 March 2026)
Posted on 10 February 2026
Contents
Summary
Do you want a chance to develop your skills and gain real experience in a digital role while working towards a professional qualification? If you're looking for a meaningful, dynamic work environment where you are recognised and rewarded for your creativity, innovation, and determination, then come and join us!
- Wage
-
£24,479 a year
- Training course
- Improvement practitioner (level 4)
- Hours
-
Monday to Friday, 9.00am - 5.00pm.
35 hours a week
- Start date
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Monday 7 September 2026
- Duration
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1 year 6 months
- Positions available
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4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
During your apprenticeship you’ll:
- Supporting improvement projects across key operational processes
- Mapping and analysing workflows
- Collecting and interpreting data to help guide decision-making
- Supporting communication and engagement activities
- Working with colleagues to embed new ways of working
- Building relationships and developing your negotiation skills to stronger work with various stakeholders
- Working with an experienced team of people who will support you and help you navigate a dynamic and rapidly changing insurance market
- Understanding our various processes and how we can all work to improve them through things like automation and artificial intelligence
- Occasional travel to London to support our underwriting teams and collaborating to best support our stakeholders
- Working to support our large commercial global customers
Where you'll work
The Zurich Centre
3000B Parkway
Whiteley
Fareham
PO15 7JZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SWARM APPRENTICESHIPS C.I.C
Training course
Improvement practitioner (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Compliance: Work in accordance with organisational controls and statutory regulations
- Communication: Speak and write clearly. Influence others, question effectively. Plan and deliver meetings presenting insight to engage audiences
- Coaching: Observe, listen, use questioning, provide feedback and spot learning opportunities
- Project management: Define, sequence, plan and schedule activities with phases and milestones. Estimate effort and duration. Create and update project charter. Review progress
- Change management: Sponsorship contract, surface and manage resistance, build compelling narratives for change, assess change impact
- Principals and Methods: Select and apply a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits
- Project selection and Scoping: Support the identification of improvement opportunity and the scoping of these projects
- Problem definition: Support development of problem/opportunity statements
- Voice of the customer: Support application of techniques to identify and prioritise customers, their requirements and ensure balance against the stated and unstated needs of the business (Voice of the Business)
- Process mapping & analysis: Process map to measure and analyse flow and value. Identify interfaces, functional responsibilities and ownership. Use insight to identify potential opportunities and map future state
- Lean tools: Seek in-process waste through understanding of value within the value stream
- Measurements systems: Plan, carry out and assess results of a measurement system study
- Data acquisition for analysis: Develop a sampling strategy
- Basic statistics & measures: Use graphical analysis to understand distribution and stability
- Data analysis-statistical methods: Identify data-types and select analysis methods and tools. Assess time series data stability and analyse making relevant insight
- Process capability & performance: Select methods and metrics for analysis
- Root cause analysis: Select and apply the appropriate graphical tool dependent on the data type to identify patterns, trends and signals to establish hypothesis
- Experimentation & optimisation: Plan designed experiment with clear objectives, and appropriate levels of Measurement Systems Analysis, analyse experiment data and optimise
- Identification & prioritisation: Identify and prioritise factors, ideas and solutions
- Data analysis – SPC: Select and apply appropriate tools for ongoing monitoring and control. Analyse and interpret control charts
- Benchmarking: Conduct structured benchmarking to support target setting
- Sustainability & control: Identify failure modes and embed learning from improvements
Training schedule
Improvement Practitioner Level 4.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
About this employer
At Zurich our brand purpose is to create a brighter future together, for our customers, our partners, our employees and the planet. It’s a promise that for our customers, we will put their needs at the heart of everything we do and for our employees, to grow and develop together. We put our customers at the heart of everything that we do, and we’re looking for like-minded people to join us. We’re passionate about diversity and inclusion, we want our people to bring the whole of themselves to work.
https://www.zurich.co.uk/careers/apprenticeships (opens in new tab)
Company benefits
- 28 days holiday + 3 volunteering days
- Flexible bank holidays for religious/cultural events
- Private medical cover, 12% company pension contribution
- Annual company bonus
- Discounted gym membership, gadget insurance, & technology offers
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your qualification is just the start of your career at Zurich. Once your apprenticeship is complete you will have plenty of opportunities to put your new skills into practice while continuing to develop and grow.
Ask a question
The contact for this apprenticeship is:
SWARM APPRENTICESHIPS C.I.C
The reference code for this apprenticeship is VAC2000014215.
Apply now
Closes in 24 days (Sunday 8 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.