Claims Apprenticeship 2026 (London)
ZURICH EMPLOYMENT SERVICES LIMITED
London (EC3R 7NQ)
Closes in 24 days (Sunday 8 March 2026)
Posted on 10 February 2026
Contents
Summary
As a Claims apprentice, you’ll provide our customers with a clear, collaborative, effortless, & personal experience. You'll deal with a wide range of situations. Our customers will count on you for a professional & empathetic response to an often-stressful time. This is a permanent role, your apprenticeship is just the start of your career with us!
- Wage
-
£24,479 a year
Check minimum wage rates (opens in new tab)
£3,200 per annum London location allowance
- Training course
- Insurance practitioner (level 3)
- Hours
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Monday to Friday, 9.00am - 5.00pm.
35 hours a week
- Start date
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Monday 7 September 2026
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
An insurance claims handler helps people who have had something go wrong, like an accident or damage. They check their insurance policies and make sure our customers get the support they need from their insurance product.
Your role could involve:
- Receiving and recording new claims
- Reviewing claim details and gathering additional information
- Providing empathetic and efficient support to our customers when they need us most
- Providing updates, answering inquiries, and addressing customer concerns
- Reviewing complex technical files
- Investigating potential fraudulent claims
- Working with large volumes of data
- Collaborating with other departments
- Assisting in negotiations and settlements, preparing and issuing payments or denials
Where you'll work
70 Mark Lane
London
EC3R 7NQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
Insurance practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
Training schedule
Training schedule has yet to be agreed. Details will be made available at a later date
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
- Non judgemental
- Patience
About this employer
At Zurich our brand purpose is to create a brighter future together, for our customers, our partners, our employees and the planet. It’s a promise that for our customers, we will put their needs at the heart of everything we do and for our employees, to grow and develop together. We put our customers at the heart of everything that we do, and we’re looking for like-minded people to join us. We’re passionate about diversity and inclusion, we want our people to bring the whole of themselves to work.
https://www.zurich.co.uk/careers/apprenticeships (opens in new tab)
Company benefits
- 28 days holiday + 3 volunteering days
- Flexible bank holidays for religious/cultural events
- Private medical cover
- 12% company pension contribution
- Annual company bonus
- Discounted gym membership, gadget insurance, & technology offers
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Your qualification is just the start of your career at Zurich
- Once your apprenticeship is complete you will have plenty of opportunities to put your new skills into practice while continuing to develop and grow
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
The reference code for this apprenticeship is VAC2000014212.
Apply now
Closes in 24 days (Sunday 8 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.