Receptionist/ Administration Apprentice

Chaddesley Corbett Surgery

WORCS (DY10 4SF)

Closes in 8 days (Monday 23 February 2026 at 11:59pm)

Posted on 9 February 2026

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Summary

Join our friendly practice as a Receptionist/Admin Apprentice! Be the welcoming face for patients, support our team, build essential admin and customer-service skills, and complete a Level 2 Customer Service Apprenticeship while gaining hands-on NHS experience

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 7.50am - 3.44pm with flexibility to move to a later shift pattern as and when required.

37 hours a week

Start date

Wednesday 1 April 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Develop a strong understanding of all practice procedures to keep things running smoothly
  • Follow established written protocols to support safe, consistent patient care
  • Complete workflow tasks using EMIS/Docman and liaise with clinical or admin teams
  • Manage patient notes - pulling, filing, updating, and organising records as needed
  • Process and file incoming post via Docman
  • Provide general admin support such as photocopying
  • Assist with invoice checking to support smooth financial processes. Reception
  • Welcome patients warmly and liaise with clinicians and the wider practice team
  • Hand out completed paperwork, ensuring patient details are correct
  • Confidently cover all reception areas as required. Appointments
  • Manage appointment requests - both same-day and future - via phone and face-to-face
  • Handle home-visit requests and other appointment-related queries. Computer & Records
  • Register new patients and accurately enter medical record data
  • Process changes of address and update records appropriately, using knowledge of the practice area
  • Manage incoming electronic communications, including emails and Docman messages

Where you'll work

HEMMING WAY
CHADDESLEY CORBETT
KIDDERMINSTER
WORCS
DY10 4SF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Formal training is delivered at HWGTA, located at Mc Kenzie Way, Worcester WR4 9GN
  • You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote
  • Additional training for functional skills in English and Maths will be undertaken if needed
  • You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Services Practitioner Level 2 qualification
  • There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme

Requirements

Essential qualifications

GCSE in:

  • English Language or literature (grade Grade A*-C/ 4-9)
  • Mathematics (grade Grade A*-C/ 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Non judgemental
  • Confidentiality

Other requirements

  • Require DBS check Rural location, driving licence and access to car likely required

About this employer

Chaddesley Corbett Surgery is a patient-focused, community-centred GP practice committed to delivering high-quality, personalised care. Our team prides itself on being supportive, compassionate, and collaborative. We encourage a culture of learning, continuous improvement, and mutual respect. We welcome individuals who demonstrate professionalism, reliability, initiative, and a commitment to great patient experience.

https://chaddesleycorbettsurgery.co.uk/ (opens in new tab)

After this apprenticeship

  • Possible positions within the practice

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

The reference code for this apprenticeship is VAC2000014119.

Apply now

Closes in 8 days (Monday 23 February 2026 at 11:59pm)