Customer Service/Business Admin Apprentice – Imaging (PET CT & MRI)

Cambridge University Hospitals NHS Foundation Trust

Cambridgeshire (CB2 0QQ)

Closes in 12 days (Monday 23 February 2026)

Posted on 9 February 2026

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Summary

We are delighted to offer 2 apprenticeships in the Imaging Department (PET CT & MRI) for a Customer Service/Business Admin Apprentice. Your role will involve providing administration support to the department, dealing with patients, colleagues and relatives whilst you gain a Customer Service Practitioner Level 2 qualification.

• Wage:

  £15,739 a year

  Check minimum wage rates (opens in new tab)

  After 12 months in post, the salary will increase to the National Minimum Wage (depending upon your age).

• Training course: Customer service practitioner (level 2)
• Hours: Monday to Friday, normal office hours, times to be discussed and agreed (i.e., 8.00am to 4.00pm / 8.30am to 4.30pm / 9.00am to 5.00pm).

  37 hours 30 minutes a week

• Start date:

  Monday 13 April 2026

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key duties and responsibilities:

• Gain work experience as a receptionist and in clerical and administrative procedures
• To support the clerical team across the different modalities in Imaging
• To assist with the day-to-day work on reception including meeting, greeting registering new patients and checking in patients on EPIC
• Entering referrals on the system
• Booking patient appointments
• Perform basic administrative tasks including upkeep of records. This could include photocopying, printing, scanning, preparation and circulation of documents
• To use IT systems in line with the Trust policies and procedures on data protection and confidential filing system both manually and electronically
• To assist with communications by responding appropriately to telephone, email and other enquiries
• To undertake any other clerical duties as required
• Provide comprehensive support to senior team including diary management, coordinating and arranging meetings and taking minutes
• Rotation through other admin areas within Radiology to gain knowledge and understanding of the Imaging service as a whole

Communication Requirements:

• To modify and adapt communication methods to a range of situations using appropriate verbal or communication skills effectively
• To welcome and treat everyone (patients, relatives and colleagues within the Trust) in a friendly and courteous manner, presenting a good image of yourself through your attitude, behaviour and appearance
• Liaise with colleagues regarding matters outside of your control
• Liaising with other Modalities within Imaging and working in those areas in a similar role as required
• Email correspondence with patients, their representatives, colleagues within the Trust or outside providers

Additional Requirements:

• To use decision making skills and prioritise your workload, adapting to changing needs and updating skills as required
• To follow standard operation procedures and processes, which include competency standards
• To produce work of the quality and quantity required, ensuring that standards of the Trust and the department are met
• Ensuring that deadlines are met and that all appointments are within the Government and Trust target times
• To ensure that the working environment is safe and of a professional appearance. Taking appropriate action to report any problems; organising repairs/collection of waste and go to maintain efficient and effective use of resources
• To work effectively and efficiently, recommending alternative ways of working and to share ideas with others in order to improve service delivery and transformation.

Where you'll work

Addenbrookes Hospital
Hills Road
Cambridge
Cambridgeshire
CB2 0QQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STEADFAST TRAINING LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

• Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification 
• You will study a Customer Service Practitioner Level 2 qualification over 18 months
• You will receive a minimum of 6 hours of your work time completing ‘Off the Job’ (OTJ) training.  This time will be allocated to you to complete either in work or you may study from home (at manager’s discretion)
• Additional training will be given in the workplace

Requirements

Essential qualifications

GCSE in:

• English (or equivalent) (grade 3/D or above)
• Maths (or equivalent) (grade 3/D or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Patience
• Enthusiasm
• Positive work ethic
• Keen to learn
• Motivated
• Flexible
• Understand confidentiality
• Punctual

Other requirements

NB: Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.

About this employer

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

https://www.cuh.nhs.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment
• You will be supported by a dedicated apprenticeship team to do this. We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications

Ask a question

The contact for this apprenticeship is:

STEADFAST TRAINING LTD

The reference code for this apprenticeship is VAC2000014114.

Apply now

Closes in 12 days (Monday 23 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.