Administrator Apprentice
ROSSI LONG CONSULTING LIMITED
NORWICH (NR7 0TA)
Closes in 13 days (Saturday 28 February 2026 at 11:59pm)
Posted on 9 February 2026
Contents
Summary
Assisting with reception duties, including answering the phone, greeting guests, typing and formatting letters and reports for engineers.
Assisting with the recording of fee proposals and acceptances.
Possibility of experience in other areas including finance, marketing, HR & IT.
- Wage
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£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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9.00am - 5.30pm, Monday to Friday.
37 hours 30 minutes a week
- Start date
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Monday 6 April 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be part of the administration team, day to day you will sharing responsibilities with of two other administrators, who will help train and support you.
Duties will include, but are not limited to;
- Answering Reception telephone & directing calls accordingly.
- Meet & greet (make teas/coffees) for client meetings in the office.
- Keeping the office stocked with stationary & tea/coffee/milk etc., arranging sandwiches for lunchtime seminars.
- Booking in new jobs & producing fee proposals on behalf of project managers.
- Carry out utility and highway boundary searches as and when required.
- General admin to support engineers, typing reports, combining documents.
- Assisting with general office FM, including Weekly testing of fire alarms, maintenance etc.
- Document Control – uploading documents to portals, updating document issue registers and general clerical support to engineers and technicians etc.
- Archiving.
- Assisting with recording of fees/instructions into relevant systems.
- Assisting with compliance documents/certificates for H&S, Carbon Assessment etc.
Where you'll work
16 MERIDIAN WAY
MERIDIAN BUSINESS PARK
NORWICH
NR7 0TA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY COLLEGE NORWICH
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Apprentices will learn to support and engage with a range of stakeholders as well as different parts of their organisation to add value to the business. The apprentice’s role may involve working independently or as part of a team and will include developing, implementing, maintaining and improving administrative services, to improve overall efficiency and day-to-day operations.
The programme includes studying a variety of modules in college, then applying this knowledge to build skills in the workplace. Appropriate behaviours are developed at work and reinforced at college.
Alongside the modules studied at college, apprentices will also work towards:
- A project the apprentice has undertaken or a process they have improved at work.
- The development of new skills and transferring knowledge to support existing skills.
- Support to develop the necessary behaviours.
- On- and off the job training to build knowledge, skills and behaviours in a range of situations.
- Opportunities to develop awareness of the organisation’s vision for the future.
More training information
Apprentices will also be able to use their initiative, manage their priorities and time, problem-solve, make decisions and show potential for management responsibilities by mentoring/ coaching others.
Apprentices will gain a range of transferrable skills, knowledge and behaviours that are required to successfully work in administration.
On successful completion of this course, an apprentice will be able to deliver their responsibilities efficiently and with integrity.
Apprentices will show a positive attitude and integrity, demonstrate strong communication skills (both written and verbal) and will be proactive in developing their skills.
Requirements
Essential qualifications
GCSE in:
- English (Language or Literature) (grade 4/C)
- Mathematics (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Team working
About this employer
Rossi Long Consulting Ltd is a civil & structural engineering consultancy company that has operated in East Anglia for over 40 years. We work with a number of housing associations, house builders, hospitals, councils, universities etc to support new developments from their inception to completion, as well as rebuilds and repairs across the construction industry.
After this apprenticeship
For the right person the apprenticeship will lead to a permanent position within the administration team; long term has possibilities of developing into Office Manager or diversifying into other office support roles.
Ask a question
The contact for this apprenticeship is:
CITY COLLEGE NORWICH
The reference code for this apprenticeship is VAC2000014045.
Apply now
Closes in 13 days (Saturday 28 February 2026 at 11:59pm)