Care Navigator / Reception Apprentice

Kirkburton Health Centre

HUDDERSFIELD (HD8 0SJ)

Closes in 12 days (Saturday 28 February 2026 at 11:59pm)

Posted on 9 February 2026

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Summary

The purpose of the Apprentice Care Navigator is to interact with patients to provide and process information in response to enquiries, concerns and requests about the NHS and practice services. If you want to kick start your career within the NHS, this is a great opportunity!

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 30 hours per week Shifts to be confirmed

30 hours a week

Start date

Monday 9 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Monitoring the online triage system throughout the day in the hub with the oncall doctor and non clinical staff (Receptionists), work as a team

Patient contact and communication:

  • Answering phone calls and responding to patient queries
  • Explaining how the digital triage system works and helping patients submit requests on line in the practice
  • Reassuring patients and managing expectations about response times
  • Communicating outcomes to patients of triage decisions when required

Appointment and task management:

  • Booking appointments based on triage outcomes from the on call GP
  • Cancelling, rebooking, or rearranging appointments

Where you'll work

SHELLEY LANE
KIRKBURTON
HUDDERSFIELD
HD8 0SJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You will attend National Business College in Huddersfield, one day per fortnight for off the job training

Requirements

Essential qualifications

GCSE in:

English (grade 4)

Desirable qualifications

GCSE in:

Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative

About this employer

Our aim is to work in partnership with our patients and staff to provide a safe, effective, caring and responsive service for our community. Taking pride in making a positive difference in people's lives by enhancing the local services made available to them in a well-led, forward-thinking organisation.

After this apprenticeship

  • To develop into Receptionist or Administration role within the Practice

Ask a question

The contact for this apprenticeship is:

NATIONAL BUSINESS COLLEGE LIMITED

The reference code for this apprenticeship is VAC2000014044.

Apply now

Closes in 12 days (Saturday 28 February 2026 at 11:59pm)