Customer Service Apprentice - Shrewsbury

HAYLEY GROUP LIMITED

Shrewsbury (SY1 3AY)

Closes in 9 days (Sunday 15 February 2026 at 11:59pm)

Posted on 6 February 2026

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Summary

Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK. Hayley Dexis are offering an exciting opportunity for a Customer Service /Trade Apprentice to join the branch located in Shrewsbury. You will learn areas of Customer Service through Sales, Trade Counter and Warehousing areas of the business.

Wage

£16,000 a year

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£16,000 annually

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.30am - 5.30pm. 1 Hour Lunch.

40 hours a week

Start date

Monday 16 February 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Working within the Shrewsbury location as a Customer Service  Apprentice
  • Communicating with customers/clients face-to-face,via emails/digitally, telephone and also in person with other departments and service users
  • Completing documentation/administrative tasks
  • Use of IT Systems, including Microsoft Office
  • Assisting customers at the trade counter
  • Learning products and services available to customers
  • Learning how to deal with all types of enquiries
  • Logging orders onto the system/ stores management systems
  • Chasing parts and orders and learning all system processes
  • Learning and gaining knowledge of products
  • Building skills with communications and customer relations
  • Some picking and packing of goods/products
  • General housekeeping duties

Where you'll work

Bml House
Harlescott Lane
Shrewsbury
SY1 3AY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills maths & English Level 2 (If Required)
  • Min 20% OTJT
  • EPA
  • No day release- inhouse training

More training information

  • You will learn excellent customer service skills
  • Time management
  • No day release is required
  • Confidence to engage with people on a professional level

Requirements

Desirable qualifications

GCSE in:

  • English (grade GCSE - grade 4 or above)
  • Maths (grade GCSE - grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience
  • Physical fitness

Other requirements

Position is working within a team of 11 staff and will learn all aspects of who we are as business, the products we supply and the services we offer.This will include customer service through the sales, trade counter and warehouse areas. The ideal person for this position will have an interest in gaining valuable experience learning our business and gaining a well-rounded understanding of the business. You will be a confident communicator and willing to learn.

About this employer

Hayley Group is the largest independent distributor of engineering products and consumables in the uk. They are an equal opportunities employer, currently employing over 1000 people who provide industry leading customer service.

Company benefits

23 days annual leave (Plus public/bank holidays). Company Pension. Free Death in Service cover. Invitation to healthcare scheme. Wellness programmes, Workwear and PPE Provided Inhouse. Training provided through Hayley Dexis. 

After this apprenticeship

  • Can progress within business depending on business needs and performance

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

The reference code for this apprenticeship is VAC2000013730.

Apply now

Closes in 9 days (Sunday 15 February 2026 at 11:59pm)