Receptionist Administrator Apprentice

HASSENGATE MEDICAL CENTRE

ESSEX (SS17 0PH)

Closes in 7 days (Friday 20 February 2026 at 11:59pm)

Posted on 11 February 2026

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Summary

Hassengate Medical Centre are now seeking new apprentices to join them to support with the smooth running of surgery from appointment system, dealing with patients face to face or by telephone and handling any needed administrative functions that go with that process.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
7.00am - 6.30pm, Monday - Friday, hours may vary. 1 hour for lunch each day.

37 hours 30 minutes a week

Start date

Friday 27 February 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

INDIVIDUAL TASKS

Whilst the precise mix of tasks will vary depending upon the desk being covered at that moment, it is anticipated that over time all staff will be able to cover all functions

 

TELEPHONE               

To answer telephone calls within 6 rings, deal with patient requests politely, or transfer to appropriate person.

 

APPOINTMENT SYSTEM 

  To receive patient’s at reception and deal with any queries or requests

  • To manage the triage system
  • To make appointments in agreed manner
  • To prepare / process any needed paperwork
  • To prepare papers for visits as needed
  • To use computer in agreed manner

SURGERY READINESS

  • To open security gate and surgery, reset alarm; unlock all internal doors at the receptionist’s agreed starting time(s)
  • To close surgery which will include:
  • Ensuring PC’s are switched off, windows closed and locked, lights are switched off in each room prior to its internal door being locked, this can be done once the room is finished with, except for:
  • Store room / managers room which are only to be locked up when the surgery is being locked up
  • Common room is only to be locked up when the surgery is being locked up and after the washing up has been cleared to dishwasher and washer is switched on
  • Set alarms,
  • Relock the security gate

 

PATIENT RECORDS 

 Retrieve / file as required utilising card monitoring system.

 

QUALITY SYSTEM 

To conform to the procedures and quality guides in place within the surgery as well as to comply with information policy and the inherent duty of confidentiality

 

WORD PROCESSING

The prompt typing of referral letters and other practice generated correspondence utilising the word processor element of the clinical system. This may include faxing items or chasing up hospitals in respect of patient queries.

 

PRESCRIPTIONS

 Repeat Prescribing - prompt handling of repeat medication requests, printing of prescriptions and the running of the repeats system.

GENERAL OFFICE

  • Open mail, stamp, sort and scanning letters onto Systm one on a Rota basis
  • To carry out the task on system one.
  • To be aware of and conform to the procedures and quality guides in place within the surgery as well as to comply with information policy and the inherent duty of confidentiality

 

OTHER DUTIES   

  • Participating in Audit & research
  • Training for own developments and that of other staff, including annual online training
  • Act as Chaperone for doctor / nurse – albeit never left alone in consulting room without the clinician.
  • Infection control - To report any issues / concerns as they are seen to the practice manager
  • To carry out any other such duties as may be reasonable required, the nature of our business means that you must be flexible in your approach to your work in order to provide a service to our patients

 

Where you'll work

HASSENGATE MEDICAL CENTRE
SOUTHEND ROAD
STANFORD LE HOPE
ESSEX
SS17 0PH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESSEX COUNTY COUNCIL

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Presentation skills
  • Non judgemental
  • Patience
  • Good listening skills
  • A caring nature
  • An approachable nature

About this employer

This surgery in Stanford-le-Hope aims to provide the highest quality healthcare to the patients registered with us. Our doctors, nurses, pharmacist and all our other staff are dedicated to offering a professional service.

https://www.hassengatemedicalcentre.co.uk/ (opens in new tab)

After this apprenticeship

  • Whilst the precise mix of tasks will vary depending upon the desk being covered at that moment, it is anticipated that over time all staff will be able to cover all functions.
  • May lead to permanent position upon successful completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

ESSEX COUNTY COUNCIL

The reference code for this apprenticeship is VAC2000013709.

Apply now

Closes in 7 days (Friday 20 February 2026 at 11:59pm)