Customer Service Apprentice Level 3
VOW EUROPE LIMITED
Derby (DE22 3FT)
Closes in 28 days (Friday 6 March 2026 at 11:59pm)
Posted on 6 February 2026
Contents
Summary
Excellent opportunity to start your career in client account management with a leading print and communications provider. You will support real client campaigns and gain hands-on experience across print, data and digital solutions while learning from industry experts.
- Wage
-
£16,000 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
37.5 hours Mon - Fri 8.45am to 5.15pm.
37 hours 30 minutes a week
- Start date
-
Monday 9 March 2026
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Working as part of the customer service team, dealing with inbound calls and emails, responding to customer enquiries, resolving issues, and providing accurate information in a professional and timely manner.
Day-to-day duties include:
- Processing orders -
- Raising quotes
- Updating customers on backorders
- Liaising with internal teams to resolve queries
- Managing complaints
- Ensuring excellent customer satisfaction
Where you'll work
Kingsway Park Close
Kingsway Industrial Park
Derby
DE22 3FT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPIF TRAINING LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
You will be enrolled on the Level 3 Customer Service Specialist apprenticeship. Training is delivered by our approved provider, BPIF Training, through online workshops, one-to-ones and formal reviews with an assigned tutor/expert. You will complete off-the-job training each week while gaining hands-on experience in the workplace.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
- Any other 3 subjects (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication skills
- Creative
- Customer care skills
- Organisation skills
- Problem solving skills
- Team working
About this employer
Banner Business Solutions Limited part of Evo-Group is a major UK-based multi-channel distributor of business supplies and services., it serves over 20,000 customers across the United Kingdom and Ireland by sourcing, storing, selling and delivering a wide range of products?from office essentials and facilities supplies to technology and workplace goods through its integrated logistics, sales and procurement platform. The company operates with its own extensive distribution network and transport fleet to provide next-day delivery and fulfilment services across diverse sectors. It is one of the largest specialist distributors in its industry and focuses on efficiency and customer centric supply chain solutions.
After this apprenticeship
After successfully completing the apprenticeship there will be the opportunity to join the customer service team full time or potentially into any other department within the company, dependant on preference.
Ask a question
The contact for this apprenticeship is:
BPIF TRAINING LIMITED
The reference code for this apprenticeship is VAC2000013695.
Apply now
Closes in 28 days (Friday 6 March 2026 at 11:59pm)