Account Management Apprentice - Client Services
APS Group Ltd
Cheshire (SK3 0ZP)
Closes in 28 days (Friday 6 March 2026 at 11:59pm)
Posted on 6 February 2026
Contents
Summary
We are looking for a professional and capable Apprentice to support our Client Services team. This role is ideal for someone who has some experience and is looking for the opportunity to further develop their skills through a Level 3 Business Administrator apprenticeship with BPIF.
- Wage
-
£24,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, specific working hours to be agreed with the successful candidate.
Please note, the intended location for this role is our Head Office in Cheadle, however our Runcorn site (WA7 3DL) could also be considered.
40 hours a week
- Start date
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Monday 9 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You’ll be responsible for delivering high-quality work, while working collaboratively with internal teams and stakeholders. This is a fantastic opportunity to join a fast-moving business where you’ll gain formal training alongside hands-on experience and play a key role in supporting our strategic goals.
Key Responsibilities:
- Deliver a high standard professional service to clients through email, video calls, face to face, and by phone
- Proactively manage workload and timelines, assist the Account Management team in the daily execution of client strategies, account management and general administrative tasks
- Set up Client work requests and monitor live production stages to ensure on-time delivery. Ministrative tasks.
- Maintain thorough documentation and account records to provide a "single source of truth" for the team
- Liaise with APS internal departments (warehouse, logistic and finance) to maintain efficient project work flow
- Manage the stock lifecycle, overseeing the physical movement of goods booking stock in /out and maintaining precise digital records
- Regularly review stock levels and provide data-driven alerts for re-ordering to prevent service interruptions
- Monitor client debt and collaborate with the Finance department to resolve invoicing queries and ensure timely payments
Where you'll work
Chetham House
Bird Hall Lane
Stockport
Cheshire
SK3 0ZP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPIF TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
As an apprentice, you will work with your training provider, BPIF Training, who will provide full academic support. We offer extensive in-house, on-the-job training to set you on the path to a successful career within The APS Group.
Upon successful completion of the apprenticeship, you will achieve a Level 3 Business Administrator standard. You will be provided regular time within your normal working hours to meet the requirements of your apprenticeship programme. Training will take place via interactive online workshops, along with regular 1–1 sessions with your dedicated BPIF Training Coordinator.
In return, you will receive comprehensive support from our apprenticeship provider alongside extensive in-house training, empowering you to build a long-term, successful career within The APS Group
More training information
We are the largest supplier of apprenticeships to the printing industry. We support the UK’s most innovative, dynamic and creative companies who are setting the standard for what is possible in print production. We do so through deep knowledge, passion and collaboration.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Good time management
- Reliability
- Proactive
- Professionalism
Other requirements
Skills and experience
- Educated to GCSE Grade 5/C or above (or equivalent) in English and Mathematics.
- Strong organisational skills, with the ability to manage multiple tasks and priorities independently
- Good attention to detail, particularly when inputting job details, stock information, and documentation
- Confident written and verbal communication skills for liaising with clients and internal teams
- Professional and polite telephone manner
- Basic IT skills, including confidence using Microsoft Office (Outlook, Excel, Word) or similar systems
- Willingness to learn new systems and processes
- Ability to work well as part of a team, while also developing the confidence to work independently
- Good time management and reliability
- A proactive attitude with a willingness to ask questions and drive tasks to completion through personal accountability
- Basic numeracy skills, with comfort handling figures, stock quantities, and invoice values
- Customer-focused mindset, with an understanding of the importance of service and accuracy
- Maintains professionalism while navigating challenging situations or internal discrepancies.
About this employer
Since 1961 we’ve been all about working with great people to make more possible for our clients. You’d be joining a family of over 900, so you’ll never be stuck for advice, expertise and networking opportunities. Together we lead the way in marketing and communications. Whether we’re producing exciting creative for advertising or managing a client’s entire print spend, we’ve got pretty much everything covered.
After this apprenticeship
This is a fixed-term position for the duration of the apprenticeship. Upon successful completion of the apprenticeship, a full-time role may be available, subject to opportunity and performance.
Ask a question
The contact for this apprenticeship is:
BPIF TRAINING LIMITED
The reference code for this apprenticeship is VAC2000013662.
Apply now
Closes in 28 days (Friday 6 March 2026 at 11:59pm)