Client Service Support Apprentice
YEOMANS PRESS LTD
KENT (TN12 5HF)
Closes in 20 days (Thursday 5 March 2026 at 11:59pm)
Posted on 9 February 2026
Contents
Summary
At Yeomans, we help charities increase their impact, working closely with organisations committed to positive change. As we grow, we’re welcoming an apprentice to our client service team - someone who values integrity, strong relationships and delivering excellent, heartfelt support.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Business administrator (level 3)
- Hours
-
Working days are Monday - Friday - standard office hours.
37 hours 30 minutes a week
- Start date
-
Monday 16 March 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Client Service Support Apprentice, you will be a trusted and dependable point of contact for our charity partners. You will help ensure their supporters are cared for, their data is handled responsibly, and their needs are met with efficiency, accuracy and warmth. Your work will help charities deepen supporter relationships and increase their impact - something we’re passionate about.
Key Responsibilities:
- Get to know your clients - Build an understanding of their mission, goals and supporters so you can anticipate needs with care and professionalism
- Deliver dependable, values-led service - Work collaboratively across all Yeomans teams to ensure we consistently provide exceptional, timely and accurate support.
- Process donations with integrity and precision - Handle incoming donations and supporter data across multiple clients, ensuring everything is recorded accurately and responsibly
- Be a welcoming point of contact - Serve as a supportive and reliable first touchpoint for clients via telephone, email and post-reflecting our ethos in every interaction
- Keep information organised and up to date - Maintain accurate databases and records, contributing to the smooth running of campaigns and supporter journeys
- Respond proactively to enquiries - Manage client questions and requests efficiently, working within agreed Service Level Agreements and always aiming to exceed expectations
Where you'll work
12 BRANBRIDGES IND EST
EAST PECKHAM
KENT
KENT
TN12 5HF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
VELOCITY 1ST LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3
- At least 20% of your working hours will be spent training or studying
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C/9-4 or equivalent)
- Maths (grade A*-C/9-4 or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
About this employer
Based in Tonbridge, Yeomans has grown since 2004 into a purpose‑driven agency supporting charities across marketing, fundraising, creative and operational services. Our ethos is simple: Do the right thing. Always.
This shapes how we work—with our clients, our colleagues, and the communities we serve. We are guided by values of integrity, dependability, supportiveness, proactivity and respect.
The Client Service team plays a vital role in delivering an exceptional experience to the amazing organisations we work alongside.
After this apprenticeship
The role offers long term security and the opportunity to progress into a permanent position.
Ask a question
The contact for this apprenticeship is:
VELOCITY 1ST LIMITED
The reference code for this apprenticeship is VAC2000013558.
Apply now
Closes in 20 days (Thursday 5 March 2026 at 11:59pm)