Apprentice IT Technician
UNITED LEARNING TRUST
Rotherhithe (SE16 6AT)
Closes in 7 days (Friday 13 February 2026 at 11:59pm)
Posted on 6 February 2026
Contents
Summary
As the Apprentice IT Technician, you will gain experience of supporting an IT team in delivering, maintaining, and supporting technology. Opportunities to gain wider technical knowledge and experience across the cluster are expected and will be beneficial to all. You will be based at Bacon’s College in the South East London Cluster.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, between 8.00am to 4.00pm.
37 hours 30 minutes a week
- Start date
-
Monday 2 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be responsible for:
- Providing high quality, first- and second-line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
- Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
- Keeping records of all users, including the management of laptop loans
- Handling printing problems – both hardware and software
- Dealing with user account problems as and when they occur
- Hardware – routine checking, fault-finding and rectifying, general maintenance
- Stock control of consumables and hardware ordering, distribution and paperwork
- Escalating calls or technical issues internally or to third parties as appropriate
- To assist and train students and staff in the use of the Network when applicable
- Changing telephone extensions and names on the school phone system
- Assisting the IT Lead in all IT related projects
- Updating IT equipment and maintaining the asset register
- Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Where you'll work
Bacons College
Timberpond Road
Rotherhithe
SE16 6AT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
UNITED CHURCH SCHOOLS TRUST
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
The Level 3 IT Technician is delivered by United Apprenticeships.
The apprentice will complete training on the job from Bacon's College, including remote CPD sessions (a minimum of 6.5 hours per week during normal working hours) and two national face-to-face conferences.
More training information
Blended learning with 1-1 support.
The course combines online learning with:
- Live virtual sessions and recorded resources for flexibility
- Regular one-to-one tutor support for personalised guidance
- Workplace mentoring and applied learning
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Literacy Skills
- Self-motivated
- Flexible approach
- Willingness to travel
Other requirements
You will be based at Bacon’s College in the South East London Cluster. You may be required at times to work at the other 3 sites within the South East London Cluster. The Apprentice IT Technician post reports to the IT Service Site Manager.
You will be enthusiastic about working with young people within a school environment to help them to fulfil their academic ambitions. You will have strong numeracy and literacy skills, along with good analytical and problem-solving abilities.
You will also be able to evaluate your own learning needs and actively seek out opportunities for development. Bacon’s College are committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. An Enhanced Disclosure and Barring Service check is required for all successful applicants.
About this employer
Bacon’s College was established in the Surrey Docks peninsula, South-East London in 1991 as a City Technology College and joined the United Learning Trust in 2018. Bacon’s has long been an important part of the fabric of the local community in South-East London. We are proud of that history and of the way the College has evolved and adapted to meet the needs of its young people. Bacon’s is a thriving community that is welcoming of students of all faiths and those of none. Staff and students value the distinctive nature of its Christian ethos to which every member of its community contributes. The school is well disciplined and calm, and we pride ourselves on the harmonious relationships that exist in the school. Today, Bacon’s sits in modern and well-equipped facilities in an area that is rapidly changing and growing. Learning is at the heart of everything we do, and we have the highest aspirations for our students, determined that they can achieve and overcome any barriers that may lie in their path. A significant proportion of our students go on to university each year and a culture of aspiration and achievement is evident. Bacon’s has improved rapidly in recent years. We are now a ‘good’ school as judged by Ofsted, are heavily oversubscribed and achieve high academic outcomes. We are not complacent and strive to continuously improve to become a ‘great’ school.
After this apprenticeship
This role will give you a basis for your IT career, whichever career path you end up taking.
Ask a question
The contact for this apprenticeship is:
UNITED CHURCH SCHOOLS TRUST
The reference code for this apprenticeship is VAC2000013524.
Apply now
Closes in 7 days (Friday 13 February 2026 at 11:59pm)