Hospitality Assistant Apprentice

ARAMARK LIMITED

Poole (BH15 1HZ)

Closes on Tuesday 31 March 2026

Posted on 11 February 2026

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Summary

You’ll complete the Food and Beverage Team Member Level 2 apprenticeship with HIT Training, combining one‑to‑one coaching, workplace learning and online study. You’ll build skills in customer service, food and beverage service, communication, teamwork and fast‑paced hospitality. Functional Skills provided if needed.

Wage

£22,222 a year

Check minimum wage rates (opens in new tab)

The hourly rate is £11.55 (under 21) and £12.31 (21+).

Training course
Food and beverage team member (level 2)
Hours
You will be working a minimum of 35 hours per week as per business needs. Evening & weekend availability required. Shift times range from 6.30 am- midnight. Exact working days and hours TBC.

35 hours a week

Start date

Monday 13 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Hospitality Assistant, you will mainly be working front-of-house. You will support day-to-day operations by serving food and beverages to our customers, alongside till work, cleaning dining areas, and supporting front-of-house areas. You will provide excellent customer service and report to the Food & Beverage Manager on-site.

A day in the life of a Hospitality Assistant:

  • Service of food and/or beverages to customers to the standards set by Aramark
  • Cleaning duties associated with service and related equipment and/or furniture
  • Preparation of service area and/or service points
  • Serving in hospitality functions
  • Bar service
  • Barista service
  • Ensure all food hygiene regulations are adhered to
  • Correct storage of food items and equipment after service
  • Maintain personal hygiene, appearance, and uniform to company regulations at all times
  • To present an image at all times conducive to good customer relations
  • The job description may be altered from time to time to meet the changing needs and requirements of the company

Where you'll work

West Quay Road
Poole
BH15 1HZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE OPPORTUNITY PROVIDER LTD

Training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

Food and Beverage Team Member Level 2

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Team working
  • Physical fitness

About this employer

At Aramark, we create memorable food experiences where people work, learn and play by channelling a collective passion for food and service.
We’re a leading food service partner working with organisations across a range of market sectors in the UK. We know that great food is important to everybody and at Aramark our teams share a passion for hospitality, delivering great things for our people, partners and communities.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

While progression is not guaranteed, Aramark regularly develops team members who show commitment and strong performance.

The apprenticeship will give you solid hospitality skills that can support future roles within Aramark or elsewhere in the industry.

There may be opportunities to develop into Team Leader or Supervisor positions depending on business needs, and the Level 2 qualification also provides a natural pathway into further training such as Hospitality Supervisor Level 3 or other specialist hospitality qualifications.

Ask a question

The contact for this apprenticeship is:

THE OPPORTUNITY PROVIDER LTD

The reference code for this apprenticeship is VAC2000013487.

Apply now

Closes on Tuesday 31 March 2026

After signing in, you’ll apply for this apprenticeship on the company's website.