Application Support Lead Apprentice Level 4
Wise Origin
Norwich (NR8 6HP)
Closes in 15 days (Friday 20 February 2026 at 11:59pm)
Posted on 5 February 2026
Contents
Summary
We are building a collaborative family of schools. All have a relentless drive to challenge, develop and innovate to ensure that what they provide enables young people to become successful learners, confident individuals and responsible citizens.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Applications support lead (level 4)
- Hours
-
Monday - Thursday 8am - 4pm.
Friday 8am - 3.30pm.
37 hours a week
- Start date
-
Monday 2 March 2026
- Duration
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2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The IT Technician plays a crucial role in maintaining and supporting the IT infrastructure across the Learning Trust. The role involves ensuring seamless network and internet connectivity, maintaining security, responding to IT support requests, and assisting staff and students with IT-related issues.
You will be based at Taverham High School for the most part, but you may be required to work at other locations.
What You’ll Be Doing:
- Resolving IT issues and service requests via the central helpdesk
- Installing, maintaining, and troubleshooting hardware, software, and network infrastructure
- Managing user access to school systems and networks
- Supporting cybersecurity and compliance with GDPR and data protection laws
- Assisting staff and students with IT-related queries and training
- Contributing to IT projects and supporting system upgrades
- Maintenance and Support of Trust IT Network
- Installation of hardware and software on workstations
- Setting up new users onto the network and online services
- Remove users from these systems when they have left the school
- Setting up, checking and packing away sets of iPads, laptops, etc. when booked
- Setting up new equipment
- Routine maintenance of hardware and software, including replacing printer consumables and fixing paper jams, and cleaning projector filters
- Security marking and keeping an inventory of equipment
- As part of the IT Support team, they maintain networking infrastructure, including all Wi-Fi, switches, servers and associated devices
- Identify and inform areas that will improve school IT security
- Provide on-the-ground technical support for implementing project activities
- Contribute to the project goals and objectives
- Complete individual project tasks within the expected time frame
- Collaborate with other team members
- Communicate with the IT manager about roadblocks
Audio Visual
- To set up audio/visual equipment as required by teaching staff and to take appropriate action with regard to wiping off material
- To closely monitor the use of audio/visual materials and equipment, and reclaim after use
- To ensure that all resources are secure at all times when not in use
- To demonstrate the use of audio/visual and other resources and to assist students and staff in accessing the information required
- To set up audio/visual equipment for assemblies, working with the relevant staff and students for each event
- Film and/or broadcast events (staff training, in-house school productions, PE exams, for example) and edit the videos to requirements
- To assist with maintaining and erecting staging, sound and AV equipment as and when required
- To be responsible for the production of audio/visual materials for both internal and external uses for the promotion of/use by the school
- Ensure that Copyright Licencing Authority guidelines are adhered to
- Assist staff on correct network procedures and use of new software
- Assist where necessary with the IT provision across Enrich Learning Trust
- To attend on up to five agreed and specific evening events, to provide technical support
- To have due regard for safeguarding and promoting the welfare of children
- To maintain staff and pupil confidentiality
- Assist in cyber incident response
Where you'll work
Beech Avenue
Taverham
Norwich
NR8 6HP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING FOR FUTURES LTD
Training course
Applications support lead (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
- implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
- assess the impact on user experience and domain context on the data analysis activity
- communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
- take a ‘customer focused’ approach to service delivery, underpinned by active listening
- adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
- collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
- select and apply the most appropriate data tools to deliver application support outcomes
- use manual or automated test tools
- adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
- apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
- use formal and informal techniques that will demonstrate software and systems are fit for purpose
- use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
- communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
- use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
- implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
- assess the impact on user experience and domain context on the data analysis activity
- communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
- take a ‘customer focused’ approach to service delivery, underpinned by active listening
- adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
- collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
- select and apply the most appropriate data tools to deliver application support outcomes
- use manual or automated test tools
- adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
- apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
- use formal and informal techniques that will demonstrate software and systems are fit for purpose
- use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
- communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
Training schedule
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
BTEC in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Organisation skills
- Administrative skills
- Knowledge of Networks
- Knowledge of Active Directory
- MS Office
- Experience in installs/upgrade
- Building/maintaining hardware
- Time Management
Other requirements
- Must have a driving licence with access to your own vehicle
- Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'
- The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance
About this employer
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
Company benefits
- Eligible for an NUS card, apprenticeship travel discounts, and special rates
- Regular pay rise after 12 months, prizes, and vouchers for Apprentice of the Month!
After this apprenticeship
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
LEARNING FOR FUTURES LTD
The reference code for this apprenticeship is VAC2000013485.
Apply now
Closes in 15 days (Friday 20 February 2026 at 11:59pm)